Neither the landlord nor us will be held responsible for any personal items left in a rental property. If you request us to retrieve and mail items left in the unit, you will be responsible for mailing/shipping charges plus $25.00 processing fee. Please use our form here to request service for any forgotten / lost items: […]
Items left in unit / Mail / Lost and found Read More »
We reserve properties on a “first come, first serve” basis. All our properties are bookable online, so we cannot offer the right of first refusal on rental properties. Please do not wait until departure to reserve, as many properties will be booked well in advance, especially in season. By booking early you might also avoid
How can I reserve my rental property for next year? Read More »
We ask you to help us get everything ready in time for our next guest. Please make sure the door is locked before leaving. Our staff will enter the home after your departure to complete the check out – no need to meet them: • House shall be left “broom clean.” Broom clean are at a minimum
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Some properties have BBQs for the guests to use (see property description). The BBQ is a courtesy by the owner and responsibility of the guest (gas and cleaning). Vacation homes (single family homes) have a propane BBQ, while condo associations usually provide community charcoal BBQs. BBQs are outside and not specifically cleaned during changeover. –
BBQ / Propane policy Read More »
All our properties are well maintained and fully checked before your arrival. If you encounter any issues, please report issues as stated below. 1.) Immediate issues upon arrival If you find any issues upon arrival, please make sure to report as soon as possible. The fastest way to report is through our ticket system which
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1.) We cannot provide phone numbers of properties upfront since they may change. However, you can easily find out your phone number onsite by calling your cell phone or 1-800-437-7950 which reads the number calling from. 2.) Phone usage is included up to $5 per stay. Calls are just 2 cents a minute. So don’t worry
