Hurricane Policy:
If state or local authorities mandate an evacuation for the specific property where your rental is located, and you subsequently notify us via our phone hotline or ticket system to terminate your stay and evacuate the property, we will provide a refund for unused nights, less any incurred credit card fees. Notification must be timely, as we will only consider unused nights following your notification and departure. The reservation will remain active until we receive notification from you. Voluntary evacuations do not qualify for a refund. Refunds will be processed within 30 days post-event. Please note, during emergencies, our response to support tickets may be delayed.
For circumstances such as general States of Emergency, voluntary evacuations, canceled or delayed flights, modified travel plans (including blocked roads in other regions), or travel apprehensions, the standard cancellation policy applies. We recommend purchasing third-party travel insurance at the time of booking.
Power outages affecting the property for more than 12 hours post-weather event, and after notification to us, will qualify for a refund for the affected days, provided the property is not used during the outage. During and shortly after inclement weather events, our resources prioritize the protection of guests and properties. We request patience for a few days until the situation stabilizes before inquiring about future travel plans. Third-party travel insurance is advisable for protection against unforeseen events.
Regarding hurricane information, unless we notify you otherwise, your reservation remains unaffected. Media outlets often fail to provide a complete picture of the local situation during weather events. Your safety is our utmost concern.
In cases where a property becomes uninhabitable due to reasons such as fire, wind, flood, or removal from our rental program, we will offer a suitable replacement property. We reserve the right to cancel all or part of any future reservation. In the event of a cancellation, a full refund for unused days will be provided.