—> All charges are automatic!
If our final charge is not showing up on the 29th or 30th day before your arrival on your CC? Relax! Credit card companies take up to 3-4 business days until charges actually show up on your end or they may show as “pending” for some time. No need to worry. Nothing we can do here.
Now, here are all procedures explained in detail. We always need a valid form of payment on file.
1.) If your credit card information has NOT changed since you made the reservation
The remaining balance is due 30 days prior to arrival and will be charged AUTOMATICALLY to your credit card on file (weekends, holidays may affect the exact processing day).
Please allow additional 3-4 business days before you will see the charge on your CC. There is absolutely no need to inquire about payments, unless you have received “a failed payment notice / email”. It is important to keep a valid form of payment on file at all times with us.
About 2 weeks prior to your arrival you will receive another email with detailed instructions how to access the property.
—————-
Please contact us, upfront, ONLY under the following circumstances:
2.) If you received a new credit card or the information has changed since you made the reservation
Please use the following form to change your billing information for upcoming payments:
Suncoast Vacation CC change form
This is only necessary if your billing information has changed since time of booking.
The form is located on a 3rd party SSL secured server so your information is transmitted securely.
—–
3.) If you received an email saying “Failed payment”.
In case that a credit card payment fails, your resevervation will automatically be cancelled.
However, we provide a 24 hours courtesy period new card information: – Suncoast Vacation Billing Change Form) and reinstate the booking. After this period we reserve the right to not reinstate. In this case no refunds will be given.
–> Time is of the essence.
—–
4.) Split or partial payments
Split or partial payments require our team to manually process your payment and require advance notice.
Split or partial payments are subject to an additional an administration fee per additional payment.
—–
5.) Early payment of the balance
If you would like to pay the balance before it is due please contact us and we are happy to process the payment for you. Early payment requests must be made in writing.
6.) Final payment still outstanding for more than 24 hours
If any payment fails your reservation will be cancelled.
The payment will be reattempted to your credit card after 24 hours and if successful, we will reinstate the resevervation.
If that payment is still failing, your reservation will be ultimately cancelled and not allow reinstatement. There will no refund of the reservation deposit.
Unfortunately, we are unable to extend that time frame or arrange different payment terms. We are also unable to reinstate if more than 24 hours after a payment (initail or final) becomes due or no valid form of payment on file.
Cancelations due to non-payment of the final payment are automatic and final and cannot be reinstated.