Frequently Asked Questions

The most current availability and pricing is displayed on our website. You are able to secure your vacation rental right here.

Best price guarantee:
Most travel websites (like VRBO, AirBNB, Booking.com, Expedia.com) charge you extra fees when booking through them. They are just middlemen who want to make a buck from your hard-earned vacation. The recommended place you will find the best deals for your dream destination is here on www.suncoastvacation.com. Our website is always up to date and shows you the real prices. No tricks, no gimmicks, no nonsense. If you want to save cash next time, just book with us directly here on www.suncoastvacation.com. We don’t do discounts like military or repeated guest discounts, no need to ask for it. The best price is shown right here on www.suncoastvacation.com. So do yourself a favor and book directly on www.suncoastvacation.com and keep your money where it belongs: In your pocket. ?

1.) First, you book your rental thru the website https://www.suncoastvacation.com/vacation-rentals/ . You will be shown a draft of the rental agreement and a detailed statement of fees before the reservation request is finalized.

The name on the reservation must match the name on the Credit Card.

2.) IMPORTANT REQUIREMENTS:
a.) At the end of the booking process, you will be given the option to sign the rental agreement electronically. If you do not sign the agreement here, a reminder email will be sent to you. You need to respond within 24 hours!

Make sure to WHITELIST our email URL @suncoastvacation.com to prevent any emails going to Spam or Other folder.

b.) You also need to email (id@suncoastvacation.com) or upload https://www.suncoastvacation.com/id/ a photo of your picture ID for security purposes within 24 hours after making the reservation

3.) If you did not sign the rental agreement during the booking process you must do so within 24 hours.

Receiving a signed contract and picture ID within 24 hours is essential to avoid your reservation request being canceled.

—> If we do not receive the signed contract and picture ID we will cancel your reservation with outstanding IDs or contract signature requirements after 24 hours. We will ONLY send one reminder email!

4.) All documents will be reviewed by our staff within 24 hours. Once all documents are reviewed and ok’ed your CC will be charged.

5.) All reservation requests are checked against various  databases, including credit and criminal checks. Your request is also checked for feasibility through our AI.

If any of these checks flag your request as implausible, it will be rejected. Your CC will not get charged.Any rejected request cannot be reinstated or rebooked. Please do not try to rebook under different name, a rejection is always final and includes all members of the party. Due to privacy laws, we are unable to provide specific details why a request was rejected. 

Any 3rd party fees will usually be refunded automatically within a few days. However, the specific date is beyond our control.

6.) Please note that all our properties are individually owned, so we can not change the reservation to a different property after the reservation is confirmed. Thanks for your understanding.

All rates are final at the time of booking and cannot be adjusted before final payment becomes due.

—> All charges are automatic!

If our final charge is not showing up on the 29th or 30th day before your arrival on your CC? Relax! Credit card companies take up to 3-4 business days until charges actually show up on your end or they may show as “pending” for some time. No need to worry. Nothing we can do here. 

Now, here are all procedures explained in detail:

1.) If your credit card information has NOT changed since you made the reservation

The remaining balance is due 30 days prior to arrival and will be charged AUTOMATICALLY to your credit card on file (weekends, holidays may affect the exact processing day).

Please allow additional 3-4 business days before you will see the charge on your CC. There is absolutely no need to inquire about payments, unless you have received “a failed payment notice / email”.

About 2 weeks prior to your arrival you will receive another email with detailed instructions how to access the property.

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Please contact us, upfront, ONLY under the following circumstances:

2.) If you received a new credit card or the information has changed since you made the reservation

Please use the following form to change your billing information for upcoming payments:

Suncoast Vacation Billing Change Form

This is only necessary if your billing information has changed since time of booking.

The form is located on a 3rd party SSL secured server so your information is transmitted securely.

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3.) If you received an email saying “Failed payment”.

In case that a credit card payment fails, you will receive an email notification at the email address provided at the time of entering the reservation.

The guest has 24 hours to contact us (to provide new card information use the form here – Suncoast Vacation Billing Change Form) and provide a different method of payment. After this period we reserve the right to cancel the reservation without refunds being due.

–> Time is of the essence.

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4.) Split or partial payments

Split or partial payments require our team to manually process your payment and require advance notice.
Split or partial payments are subject to an additional $20 administration fee per additional payment.

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5.) Early payment of the balance

If you would like to pay the balance before it is due please contact us and we are happy to process the payment for you. Early payment requests must be made in writing.

6.) Final payment still outstanding for more than 24 hours

If the final payment fails your reservation will enter into a 24 hour courtesy period to receive final payment.

The final payment will be reattempted to your credit card after 24 hours.

If the final payment is still failing, your reservation will be automatically cancelled. There will no refund of the reservation deposit due failed to final payment.

Unfortunately, we are unable to extend that time frame or arrange different payment terms. We are also unable to keep the reservation active for more than 24 hours after a payment (initail or final) becomes due.

Cancelations due to non-payment of the final payment are automatic and final and cannot be reinstated.

When you are reserving the property please make sure that the reservation is under the name of the person staying at the home. We also need a contact phone number for you that we can use while you are staying at the rental property.

The person on the reservation will be responsible for all guests staying at or visiting the property.

Occupancy

During the booking process, you are required to enter the number of adults and children in your group. This information is legally binding and shows the maximum number of people in your group at any time. If the number of people in your group exceeds the number of people you are able to enter, the selected property is not suitable for your needs and shall not be booked.
You are entitled to occupy your vacation rental with the maximum number of people shown on your reservation (including all children + adults). If you are getting visitors staying overnight for a period of time, please let us know before your guests arrive. You may never exceed the number of people shown on your reservation, except with our prior written approval.
Most properties are priced based on per-person rates, so the number of guests might influence the rate.

Extra guest fees

Our standard rental rates include up to 4 guests. If the property allows a higher maximum occupancy, an extra guest fee for any number of guests exceeding 4 will be shown at time of booking and charged with the reservation. 

Maximum Occupancy

All our rental properties have different maximum occupancy, you will find that information in the property description. The maximum occupancy includes all adults and children.
We might be able to do an exception for one (one – not two, three or four) baby in a crib on a case-by-case basis on a prior notice. This needs to be requested and confirmed by us before booking. Not all properties are equipped with cribs, so this is your responsibility to rent a crib if needed.
Large gatherings (like parties) are not permitted on the premises under any circumstances (even for a short period of time) and will result in immediate eviction for forfeiture of all monies paid. All amenities like docks, pools, clubhouses, bathrooms, washers and dryers are for the sole benefit of our guests staying at the property. Your visitors are not allowed to use these amenities.

Over occupying

If we find the number of people actually staying is exceeding the number of people on your reservation but is under the maximum occupancy for your vacation rental as shown on the property description, we may charge a daily fee of $25 per over occupying person retroactive from your arrival.

If the number of people staying is exceeding the maximum number of people allowed on a property, we will charge a daily fee of $50 for the people over the reservation but under the property’s maximum occupancy. Alternatively and at our sole discretion, we may also elect to immediate terminate your rental without refund.

In cases of over-occupying, we may also place a security deposit of up to $2,500 in addition to the above-referenced fees on your credit card on file for potential damages. 

Reduction in number of guests after booking

If the number of extra guests is reduced after booking – no refund will be given. All monies paid are non-refundable.

Payment Policy:

Reservations require a
a.) 25% deposit (25% of rent, taxes and additional fees (for example cleaning fee, pet fee, damage deposit waiver fees) plus
b.) 100% of insurances (for example damage insurance) and registration fees for homeowners associations (if applicable) with the reservation.

Reservations made within 30 days of arrival require payment made in-full at the time of reservation.

We cannot any reservation more than 24 hours without these payment requirements being met.

All payments are non-refundable. We recommend the purchase of 3rd party travel insurance for the protection of payments and deposits.

Extra fee payments (like pet fees, pool heat, extra guest fees, extra services) are final, non-refundable and cannot be credited or reapplied for different services if original service is not required any longer.

Cancellation Policy:

All deposits / payments are non-refundable. If you cancel a reservation before the final payment becomes due (i.e. 30 days before arrival), we will not charge the final payment. If you cancel after the final payment was due, all payments including the final payment are non-refundable.

The reservation deposit must be paid at the time a booking is made and is non-refundable. The amount of reservation deposit (usually 25% of total rent + taxes and 100% of any additional fees) is shown during the booking process.  The final payment is due 30 days before your arrival and will be automatically charged to the credit card on file. Details see here.

We reserve the right to cancel all bookings without a signed contract or outstanding declined deposit at any time.

Payment of Balance

https://www.suncoastvacation.com/faqs/finalpayment/

Other Terms

Full payment is needed per the terms listed above for all rentals. We do not offer monthly payments for longer stays. If you don´t want to pay upfront for a multiple-month stay you will need to book one month at a time and extend or make an additional reservation whenever you are ready to commit. In this case, the calendar will only be blocked for the period you booked and paid for and we can not guarantee availability for an extension.

Any courtesy adjustments will be subject to a $100 processing fee.

We do understand that it is important for you that your pet can travel with you – so some of our rental properties are pet-friendly and designated as such in the property listing. Unfortunately due to allergies, we cannot make any exceptions for pets in non-pet friendly homes. Please book a pet friendly home when you want to bring a pet.

If a guest has an animal in a non-pet-friendly property, the guest will be asked to vacate the rental property immediately and forfeit all previous payments for that particular stay. The guest will be responsible for all incurred costs resulting from returning the property to its original condition, if applicable.

All pets need to be on the reservation and the pet fee must be paid in order to bring a pet

We need to be notified before your arrival that you would like to bring your pet. We offer a non-refundable pet charge with your quote in order to save you the hassle of placing an additional security deposit which is optional. We allow a maximum of 2 pets per property. “Visiting” pets are not allowed. Please make sure pets are on your reservation before you bring them.

If we find a pet not being on the reservation we will charge the appropriate pet fee and require the placement of a security deposit of $500 on the credit card. You do not have a right to occupy until the pet fee and / or deposit has been paid.

Please check our pet policies:
https://www.suncoastvacation.com/faqs/pets/

We accept credit and debit cards from Mastercard and Visa. We do not accept American Express, Discover, Diners Club or JCB.

Split payments on different credit cards require manual processing and are only possible for final payments with bookings for more than 30 days. Split payments are subject to an additional $20 administration fee per payment. Minimum payment amount must be greater than $2500 per individual payment. Please open ticket and submit 2nd CC info here:
https://www.cognitoforms.com/SuncoastVacation1/SuncoastVacationCCChangeForm
We do NOT accept checks, cash, Paypal, Bitcoin or Wire Transfers.

Returning seasonal guests (over 1 month stay and seasoned guests) may pay remaining balances by check or wire transfer. If the guest decides to pay that way, payment must be received at least 5 days ahead of the due date. Canadian checks’s need to be received at least 14 days prior to due date.
No other foreign checks. Sorry, no postdated checks, checks are cashed at time of reception.

You will find the due date on the invoice you received with the reservation confirmation email. If the check is not received in time the balance will automatically be charged to the credit card on file on the due date.

If your credit card information has changed since the time of booking, here is more information on how to submit new credit card and payment info.

All rentals up to 6 months are subject to resort and sales tax. Resort and sales tax are subject to change without notice and all rentals are subject to adjustments for the additional taxes after reservation confirmation.

In Manatee County, the sales tax rate was increased from 6.5% to 7% for all reservations starting after 01/01/2017.

The Damage Deposit Waiver (DDW) provides coverage for accidental damages to your vacation unit during your stay.

What is the DDW program?

DDW stands for “Damage Deposit Waiver” and means you do not need to place an additional security deposit with your reservation. DDW fee is non-refundable.

Why the DDW program?

• With the DDW, you don’t have to worry about putting up a security deposit or how much will be returned when you get home.
• Return home with vacation memories, not repair costs. DDW is automatically included in your online reservation, the cost and repair of covered accidental damage will be handled by Suncoastvacation.com.
• Stay balanced. The DDW program can save you from tying up your cash or credit line(s) while you are on vacation.

What does the DDW program cover?

• DDW covers things like carpet spills, furniture tears, broken lamps, broken screen doors and more, however all damage must be reported to us prior to your departure.

What is not covered by the DDW program?

• Intentional property damage.
• Pet damage.
• Damage caused by automotives.
• Wear and tear
• Any damages exceeding $500 per stay.
• Any unreported damages. Make sure to notify us of any damages prior to your departure.
• DDW is intended for the regular run of business.
  In cases we become aware of exceptional circumstances, a security damage deposit or hold on the credit card may be required anytime.
  Examples are: Negative background check results, partying, more people on the property than in reservation etc.

Can I place a security deposit in lieu?

Yes, however, it does not make sense, since costs would be higher.
Minimum security deposit amount is $2,500 and must be placed in secure funds (only acceptable, wire transfer, NOT CC) 30 days before your arrival / within 24 hours after booking (whatever comes first). Our bank charges about $35 (if you are international, it’s about $80) for the handling of the wire transfers (in and out each way) on our side.

These fees will be your responsibility and deducted in any case. In addition, we have to charge a $50 fee for the handling of a security deposit in a separate Escrow account. All those fees are non-refundable and exceed the DDW fee.

All properties are cleaned by an approved outside cleaning company before your arrival and after your departure.

Items the cleaning fee does cover:
– Wash linens, towels, bedding.
– Vacuum the carpets and mop other floors.
– Clean bathrooms, sinks, showers, and toilets
– As a courtesy: 1st night of supplies (Toilet paper, kitchen paper and such)

What the cleaning fee does NOT cover:
– Any kind of excessive dirt anywhere. All properties have to be left broom clean. Also, please discard your trash regularly and don’t leave it in the home until your departure.
– Dishwashing, cleaning of pots, pans, silverware and such
– BBQ cleaning of any kind.
– Outside cleaning
– Allergy cleaning of any kind.
– All floors are mopped, please keep in mind, floors are intended for walking not toddlers playing.
– Pool cleaning, removal of toys inside and outside.
– Any outside cleaning, including pet or smoking remains
– Sanitation of kitchen utensils
– Hard cleaning of the stove before each guest (this is done during quarterly deep cleanings, but not between each guest). Most stoves have a self-cleaning program if needed.

We reserve properties on a “first come, first serve” basis. All our properties are bookable online, so we cannot offer the right of first refusal on rental properties. Please do not wait until departure to reserve, as many properties will be booked well in advance, especially in season. By booking early you might also avoid price increases that may occur during the year ;).

All properties are available with then current pricing online between 12 and 18 months in advance until a reservation is confirmed.

Due to the high number of rental inquiries and the fact that we do not want to disturb our guests, we cannot accommodate showings for vacation rentals.

Please refrain from approaching a rented property or disturbing existing guests. Any such attempt is considered a severe violation of rental terms.

To protect against the loss of damages, rental payment, including down payment, we strongly recommend purchasing optional travel insurance.

While we do not sell travel insurance ourselves, we suggest purchasing 3rd party travel insurance at the time you make the reservation.

We don’t have a staffed B&M office, so everything is handled online.

1.) Please check FAQ and find answers instantly
Obviously you found it. Here you find answers to almost almost all questions you can imagine, including bookkeeping questions (change of credit card), pool heat and such.
Suncoast Vacation FAQs

2.) TICKET SYSTEM:
Use the ticket system after you made your reservation and / or for specific needs / defects
Please use our Ticket-System and your request is routed where it should go.
INCLUDING EMERGENCIES AND LOCKOUTS!

3.) Email
Replying to automated emails will only reach the reservations. So support requests will most likely be delayed.

For all non-emergency requests, you can expect a response within 1-3 business days.

4.) NEVER, NEVER, NEVER: VRBO App and such
Please don’t use 3rd party messaging apps like VRBO, AIRBNB, Booking.com and such.
These companies “scrap” important information like links, images or just don’t forward your message. Any messages would only go to reservation (not support) so we are unable to provide fast support.

Please ALWAYS use our Ticket-System instead.

X.) Hotline (941) 328 9999 –> All phone messages are manually routed into the ticket system. Our response will be provided through the ticket system. Only in cases of urgent emergencies we are able to call / text back.

Please follow the voice prompts and leave a detailed message where your question needs to go. Voice messages left without a detailed reason or just a “please call back” cannot be routed.

No need to double report. Advice: Double reporting will flag your inquiries as spam and delay it.

The Company

Anna Maria Island Real Estate LLC dba Suncoast Vacation is a fully licensed Florida Real Estate Brokerage. We are handling vacation rentals exclusively for multiple Real Estate Brokerages. You may check our license status here.

We handle everything online

Our promise is to provide excellent and lightening fast service, therefore, everything is handled straight online.
From availability, to booking, to support when you are here. All is done through our website and online.

No key to pickup, all properties have electronic locks.

You do not need to pick up a key to enter our properties upon arrival. All properties have electronic locks. So you may arrive late at night or early in the morning.

Questions? Check our FAQs first. Answer is most likely already there…

Just check our FAQs and chances are the answer is already there.

Support is lightening fast through our online Ticket-System

Use our online support and ticket system here: https://www.suncoastvacation.com/contact/

You may also leave a message at our hotline: (941) 328 9999. However, the online ticket system is way faster.
ADVICE: Forget those 3rd party messaging apps like VRBO. These messages are NOT received in real time and your an answer will be significantly delayed.

Unless there is an emergency, all return communication will be handled online through the ticket system or email if needed.

Please use English language since our personel will be unable to understand or repond in Spanish, French, Chinese or German in a timely manner.

Feel free to use Google translate translate.google.com if you are unable to communicate in English language.

Another thing: We are not responding to messages or tickets like “please call me back” without a detailed reason.
Simply: Who should call you back? Our bookkeper, the housekeeper or pool service tech? Since this seems highly ineffective way of communication any such call back requests will be disregarded.

We are looking forward to seeing you in sunny Florida.
Suncoast Vacation

1.) Arrival / Key

All properties are equipped with electronic locks. You will receive the code by email in advance (7,3 and 1 day. before arrival). If not, please check your SPAM folder.

No need to stop at an office to pickup key. In fact, we do not have a staffed B&M office, everything is handled online. So a “check-in” is not required.

More info here

Arrival time: after 4pm EST

Arrival time: Your rental is ready for you AFTER 4pm EST. The door code we emailed you may not work before 4pm.

Our housekeeping crews make every effort to ensure that your rental will be ready for occupancy by 4pm; however, on extremely busy days or when maintenance is needed, your unit may not be ready by 4pm.

Unfortunately, we are unable to financially compensate delays at check-in time up to 3 hours due to maintenance / cleaning efforts. We try to arrange a delayed check-out time in this case upon request for the time of the check-in delay. You do need to make this request at least 48 hours prior to departure and we need to confirm it.
It won’t be automatic.

2.) Check-out time:  11am EST SHARP

In order to prepare the property for the next guest, we must strictly follow designated check-out times .
Guests that do not vacate the rental property by 11am will be charged a MINIMUM $100 fee + $25 per addl’ 1/2 hour.

3.) NO Early check-ins / late check-outs / how to add nights

Due to cleaning and maintenance schedule, we are unable to accommodate early check-in / late check-out requests. Our cleaning team need time to prepare for you and the next guest.

Arrival time: AFTER 4pm
Check-out time: BEFORE 11am – sharp.

If you want to arrive early (before 4pm) or depart late (after 11am) the best advice is to book another night when making the reservation. Some properties have specific arrival and departure dates, days or are just rented weekly. Adding one night later may not be available for those properties.

Please check availability for your property here before making that request. We need to confirm your request.

Your combo key won’t work before 3 to 4pm on arrival day. 

So if you arrive early, your door code is not supposed to work.  Please do not call / inquire about non-working codes when you arrive early at the property, there is nothing we can do.

4.) Service hours

Our regular service hours are M-F 10am to 4pm. If you arrive or encounter a problem outside these service hours we are trying to address immediate problems (leaks, lockouts or other immediate issues, like A/C outages) with priority. However, we do not have 24/7 service, so please plan adequately.

Here is the link to our contact form: contact form. There is no need to double report (phone and form). Please give ample time for response.

This is the fastest way to get any issues resolved. And we are here to help!

Our sales team does not have access to the reservation system, so problems reported to our sales team will not be forwarded to us.

You will receive the combination code by email after final payment was received. We send the combo code email 3 times to make sure you receive it and have it handy when you arrive (we suggest printing it through): Approx. 14 days, 3 days and 24 hours before arrival.

IMPORTANT: Make sure to whitelist our email address info@suncoastvacation.com with your email provider to receive all communication. Please check your “other/Spam” folder. If you use a Hotmail / Live / Outlook email account, these are the accounts having issues all the time!

If your booking is past one of these dates, you will receive the next one. So let’s say you book and pay 12 days in advance, your code will be emailed 3 days and 1 day before arrival.

All our properties are equipped with an electronic combo lock (no key needed). The combination is changed on a regular schedule, so this is much more secure than any keyed lock where the key is never changed.

You will receive the combination code by email after final payment has been received. We send the combo code email 3 times to make sure you receive it and have it handy when you arrive (we suggest printing it through):
14 days, 3 days and 24 hours before arrival.

We currently use 2 different lock types on our properties, here are the instructions for both (we suggest to print out as reference upon arrival):

Lock instructions (Schlage):

To lock: Just press the “Schlage” button and rotate the thumbturn (no code needed).

If your locks like this, it locks automatically after a few seconds.

If you have received a 10 digit code, please click here to replace that with a 4 digit code of your choice. (If you have received a 4 digit code already, this does not apply to you).

Replace a 10 digit code with a 4 digit code of your choice.

Combo code doors
Providing combo codes has been proven to be more convenient, flexible and safe than giving out regular keys. Door codes are changed from time to time by your team. However, as with regular keyed locks, we are unable to provide on demand code changes.

Replace a 10 digit door code with a 4 digit code of your choice. This only applies if you received a 10 digit code. If you already have a 4 digit code, the following information does not apply to you. Do not try to change the 4 digit code. This is against our terms. Only 10 digit codes may be changed.

A. First unlock your lock with the 10 digit code:

Now to change the 10 digit code into a 4 digit code of your choice:

1) Enter the 10-digit Access Code.

2) After successfully unlocking the lock, within 10 seconds, press the [SCHLAGE] key and your own 4 digitPersonalized Code, then press the [SCHLAGE] key to end. All digits must be entered within 10 seconds. If your Personalized Code is unavailable, you will hear the descending notes and see the red LED flashing. In this case, please try a different Personalized Code.

3) USING YOUR OWN PERSONALIZED CODE TO UNLOCK:
Enter your own Personalized Code, followed by the [SCHLAGE] key. Each digit must be entered in 10 seconds. After ascending notes beep and the green LED flashes, please turn the lock knob in 5 seconds to unlock the lock.

Remember: For the 4 digit code you need to press the SCHLAGE button after the numbers to enter. With the 10 digit code you don’t need to press the SCHLAGE button.

So for opening, use your 4 digit code + press the SCHLAGE BUTTON

To lock the lock:

Press the [SCHLAGE] key, after ascending notes beep and the green LED flashes, please turn the lock knob within 5 seconds to lock the lock. The deadbolt will not automatically lock. You must turn the knob in order to throw the deadbolt. You do not need a code to lock the door.

Shorewalk, Bradenton: You need to pick-up a pool pass if you want to use the pool. You can get the pool pass at the office in the clubhouse (located next to pool). They will charge a $10 deposit which you will get back when you return the pass prior to departure.

Runaway Bay, Bradenton Beach: You need to display the parking pass you find in the condo at all times you park on the property. Be careful, they may tow you even on the assigned parking spot.
Don’t forget to return the pass into the condo before departure, they charge a huge amount for replacement ($75).
IMPORTANT: We do not suggest parking / bringing any Golf Carts onto RAB property. Electric Golf Carts are strictly prohibited.

Reason is: You must display a parking pass to avoid being towed but you probably won’t be able to secure it against theft in a Golf Cart. Replacement cost is $75 per pass for the association.
You are responsible for lost or stolen parking passes in unlocked vehicles including Golf Carts.

Extended stay policy

Please check the availability of your property informally in our booking calendar before making the request here. Please check our availability online here. 

You may request a later departure date by submitting this form. The request is binding and if there is availability we will confirm within 24 hours by email.
Certain properties may have specific arrival and departure days, so not all requests can be accepted.

If you are on a special rate which does not allow extensions, we will contact you with the applicable rate for the extension period before finally confirming. 

Regular rate: The rate for the additional nights will be prorated from your existing rate. You agree that any charges from this extension may be charged to the credit card on file.

There is NO NEED to DOUBLE REPORT or call us for extensions. This needs to be processed by our back office team and our phone hotline cannot help you with extensions. 

Cleaning fee: We are happy to waive the cleaning fee if your extension is finalized (signed and paid) at least than 24 hours before original departure time. If your extension if finalized less than 24 hours of original departure time, cleaning fee cannot be waived.

Please make sure to advise cleaning of your continued stay, otherwise any perishable items will be discarded.

Calling for extensions will delay the process. Once this form is sent, one of our team members will get back to you as soon as possible after receiving this form usually within 24 hours. All extensions MUST be confirmed in writing by our system. Do not make any further plans before receiving our confirmation.

Service / and Service Calls 

Our contractors or housekeeping my enter the premises as well as the home. At any time and without prior notice. We knock first, that is not a question ;-).
This applies to:
– Pool Service
– Lawn Service
– Regular maintenance
– Any scheduled repair with a contractor
– Requested service: Like non working equipment or pool service or heat order.
So if you report it. We are going to fix it…. 😉

Air conditioning / Heater

Please keep all windows and doors shut when using the cooling or heating system and to prevent critters to enter the home.

Vertical Blinds

To position the slats to open, pull the chain. To draw the blinds, pull the cord. Never draw the blinds unless the slats are in the open position!

Furniture

Generally, all furniture is set for its intended purpose. So it may never be misused. That said and to give you examples:
– Beds are for sleeping´- one (twin) or two people (queen / king).
– Sofas / sectionals (living room) are intended for enjoyment / relaxation during the day.
– Sofas / sectionals are NOT intended to be used as sleeping space.

If we find cushions removed or covered with bedding this will indicate a misuse.

Toilet

Use toilet paper only! Other materials are not flushable and will clog the toilet. Please do NOT throw baby wipes or feminine hygiene products in the toilet!

Kitchen Waste disposal

is only to be used for soft vegetable leftovers in small amounts. Under no circumstances may pits, bones, fatty or greasy stuff, skin, meat or anything similar be discarded thru the disposal. If we find the disposal and/or drain clogged with any of these items, we reserve the right to charge you for the repair.

Garage doors/doors

Please keep garage doors closed unless entering or exiting the garages. This is in order to avoid bugs or critters get access to the house.

Minors

Minors, i.e. anybody under the age of 18 shall not be left unattended in the house without the supervision of an adult (i.e. >= age of 18) at any time. The guest on the reservation is responsible for any damages including damages caused by unattended minors.

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These rules are part of the rental contract and any violation may result in termination of the occupancy without refund.

Parking

Cars need to be parked in the garage, carport or driveway, no parking is allowed on the lawn or in the front yard. If irrigation, sprinklers, are damaged by parking cars this will not be covered by the damage deposit waiver and repair costs will be charged to the guest.

We have a NO-PARTY, NO-GATHERING, NO EXCESSIVE NOISE policy at our properties.

All properties are in residential neighborhoods. We want to be good neighbors. So while you are vacationing, your neighbor may just be living his normal life next door.

If you want to party, gather or invite friends:
Find an external spot, like a restaurant, club, or beach. Or come together at a friend’s home or one of the public parks in Manatee County.

Our properties are not intended and we do NOT allow gatherings, parties, family reunions, or come-together. If we get complaints and we find a party going on without our prior WRITTEN consent, this may mean termination, even in the middle of the night WITHOUT refund.

It is a simple rule, no explanation needed. NO PARTIES, NO EXCESSIVE NOISE!

The occupancy limit in the listing applies to all guests staying at the property and all temporary visitors (it includes all adults and kids). This occupancy limit may never be exceeded.

Condos: 4 people (including kids)
Single Family Home: 6 people (including kids), unless marked higher in a specific property listing.

Can I invite friends for diner?

Yes, you can invite visitors up to the maximal occupancy limit of the specific property. No overnight stays for visitors and NO noise complaints, please.

Example: If have a reservation showing 2 adults and 1 kid staying at a single-family home, you may invite additional 3 people (adults or kids) into a single-family home. Visitors are NOT allowed to use amenities like the pool, BTW. So no visiting kids jumping in and out of the pool. This is annoying to the neighbors. Please use common sense.

NOISE COMPLAINTS

Absolutely no outside noise after 10pm.
No pool jumping, no excessive outside music, no loud outside talking or singing.
If we receive a noise complaint by a neighbor, we will advise them to report directly to authorities.
We may also send somebody to check on the property.
If we get a complaint / report of fine by authorities, this is considered a breach of rental agreement and will lead to immediate termination without refund.

Parking

Cars need to be parked in the garage, carport, or driveway, no parking is allowed on the lawn or in the front yard. If irrigation, sprinklers, are damaged by parking cars this will not be covered by the damage deposit waiver, and repair costs will be charged to the guest. No commercial trucks on property, no trailers. 

What are the consequences for violations?

Depending on the situation a warning may or may not be given. 
We reserve the right: If we receive a noise complaint (police, neighbor, or one of our retired CIA agents on payroll ;-)) or find people gathering at the property, we may immediately terminate without a refund since you violated this policy. There is ZERO tolerance!

You may use the property only with the number of guests on reservation. Additional guests need to be registered prior to staying.

The renter is responsible for his / her visitor(s). Our properties are for residential use only, so no noise should be made as we expect to be good neighbors to the people living nearby. If we receive complaints from neighbors or officials we may be forced to evict without refund. Any visitors not staying with you are NOT allowed to use the amenities (e.g. pool, BBQ).

IMPORTANT: Our properties are not intended to be used to celebrate special occasions / pool-parties / come-togethers / BBQs with outside visitors not staying at the unit. In case of notification this would constitute a severe violation of the terms and conditions and result in immediate termination without refund. Our properties are licensed as §509 F.S. vacation rental properties which can be evicted without prior notice.

Single family homes: Some homes do have garages, please check property amenities. Cars are to be parked in garages, driveways and on street (if locally permissible). Trailers, RVs, trucks or boats may not be parked on the property without prior written approval.

No vehicles are allowed to be parked on lawn at any time. Parking your vehicle might damage the lawn or / or the irrigation system. If we notice any cars parked on lawn, we may immediately put a deposit on your credit card to cover potential damages. Repeated violation or actual damages may result in immediate eviction without refund. You are responsible for your guests.

Any damages to lawn or lawn service not being able to mow will be charged to your credit card.

At single family residential properties you may park on the driveway and on street (if locally permissible).

Manatee County and Bradenton have strict rules regarding parking trailers on the property and on the street.

——

Condos: Parking is permitted for passenger cars only (no oversized trucks, RVs etc) on marked parking spots at our condos.  Trailers, boats etc may not be parked on common areas at any time. You need to arrange parking outside the condo property (hint: ask at a local Marina).

Island: Anna Maria Island prohibits on street parking except for specially marked spaces. When parking on the Island, make sure all 4 wheels are off the pavement in those areas or you will get ticketed pretty quickly.

Sometimes we receive inquiries from guests regarding specific usage advice for a property. As much as we would like, we do not have a list or any additional information.

Each property is individually owned and owners are doing the best they can to provide useful information for that property. If you can’t find specific information or if it is not self-explaining we also don’t have it. So for example, if you can’t find a light switch for a specific light, we don’t have that info. In some cases, owners may have decided to replace a light fixture with another light fixture but leave the old one temporarily in place. Consequently, that old one will simply not be available any longer.

This example could also apply to outside speakers, pool light or usage of other gadgets, not self-explaining.

Owner closets 

All our rentals are individually owned. Owners reserve the right to occupy one o more closets for their belongings while they are not here.

Consequently, some closet may be unavailable for guests’ use. However you may use that bedroom for sleeping.

Owners may also occupy other closets in the main living room, hallway. If you find a closet locked it is not intended for guest usage.

Garage

Owners may also park their private vehicle (s) in the garage, so the garage (or part of it) may not be available for guest’s usage. If “garage” is not showing under amenities for a property, you can expect the garage not to be available for your usage.

Garage door opener

If garage space is provided, a garage door opener shall be available in the house. Please make sure to return the garage door opener before departure. If you accidently take it home or it is missing we may need to charge you for it (price of new opener and service call for garage door company to program it, approx. $100).

Garage door opener disengaged

If you find the garage door disengaged, please check this video on how to reengage:  https://www.youtube.com/watch?v=nL5iX-XUQLI

We do not provide codes for garage door code pads (if applicable).

Guests are prohibited from smoking (cigarettes, cigars, pipes and the funny stuff) IN all our rental properties.

Any residual signs of smoking indoors, or smoking debris outdoors, will incur additional charges ($250 minimum in case of evidence of smoking inside the rental) and the guest’s credit card on file will be charged.

You may smoke outdoors (only the legal stuff and only if the Condo rules allow it), however, please keep doors/windows closed so smoke does not go inside. If you smoke on the property you are responsible for discarding all smoking debris appropriately. Clearing up cigarette butts and stuff is NOT included in your cleaning fee. Do NOT throw any cigarette butts onto the lawn or the street.

Although we try to do our best and prohibit smoking in our units, this does not imply any warranty that a unit has been smoke free in the past. So if you encounter any smoke smell, we are happy if you let us know. But honestly, there is nothing we can do.

If you are allergic to situations like that, we do not recommend renting a privately owned vacation rental for various reasons. As much as we would like, we expressly do not warrant a smoke smell free and pet hair free environment. All units are individually owned, so we only have limited control.

Unfortunately, there is nothing we can do to speed up the smell clearing process from our side. We suggest letting the A/C run.

Hot water – Troubleshooting

First step:

a.) In Florida, the water heater can be on the other side of the house.  You need to let water run for at least 30 seconds but up to 5 minutes to get hot water. That is common in Florida!

b.) Don’t rely on the markings on faucets etc. If you can’t get hot water on one specific faucet when running water on red / hot marking, please try the blue / cold marking. Again let the water run for at least 5 minutes.

TIP: For summer month:
When you start the cold water side it may feel “lukewarm” instantly but this side will be the cold side.
The other faucet will feel icy cold instantly but turn warm within 30 seconds to 5 minutes.
Don’t get fooled by expecting the lukewarm water side to be the hot water side.

Our experience is in 50% the faucets are connected just the opposite way, so don’t rely on any markings.

—–

If these steps do not help:

Locate the water heater. It is usually located in a closet or in the garage.
Touch the top of the water heater and see if one of the lines is warm. -> If it is warm, your water heater is ok, try Step 1 once more.

If it is NOT warm, try to find the breaker box, and see if the breaker is in. Reset the breaker. Now you need to wait a few hours so the water can heat up 6 hours minimum.

Please report problems ONLY after making these practical common sense checks.

Other related issues with water heater

Hot water gets cold after taking a shower / bath.

All our properties are standard single family homes or condos. So hot water is limited to tank capacity. If you are a bigger party or are taking extended showers / baths, please give the water heater time (a few hours!!!) to reheat new water. Especially when it’s cold outside, it will take much longer for the water heater to heat up fresh water. Unfortunately, there is absolutely nothing we can do about this.

Low water pressure

The water pressure may be lower at some fixtures especially if the fixture is on the other side of the house (from the water heater). Unfortunately, this is caused by design and there is nothing we can do about it.

Past Reviews mentioning “no hot water”

We have seen an increased amount of guests not contacting us during their stay, but complaining afterwards, threatening to leave an online review unless a refund is given. This practice is commonly known as feedback extorsion.

Generally and by T&C, unreported after departure claims, never qualify for any kind of refund. However, we take those seriously to make sure the next guest does not encounter any issues. So far, we have not found one case where an after departure claim about “no hot water in the house” was true. All properties had hot water. Once a breaker was off, but that’s why we have written these FAQs.
So we have zero tolerance policy for feedback fraud. If you encounter any such review online, please let us know. While we don’t respond to specific reviews per company policy, we want to make sure this specific guest won’t be able to leave another review for any of our and affiliated properties ever again.

Looking forward to coming to sunny Florida? Here is a list of items you will find in all our vacation rentals:

– air conditioning/heating (Please keep doors and windows closed when running A/C).
– fully equipped kitchen including washer and dryer, vacuum and such
– linens & towels (except for crib/baby bedding)
– hairdryer (some properties may provide it, but not guaranteed)
– iron & board

All vacation rentals are different and all our rentals are equipped with standard necessities and what the individual owners feel is appropriate in a vacation property.
We are aware, that guests may sometimes ask for special equipment. We know requirements may be different if you are staying for an extended period of time. Unfortunately, we are unable to provide any such special equipment, like slow cookers, area rugs, additional tables and such.
So if you require any special equipment beyond what is customary for a vacation, we strongly recommend bringing it with you since we are not able to provide these items.

How to use specific Gadgets / Appliances – Instructions

Our properties are equipped with household like appliances and gadgets, like TVs and kitchen appliances. Unfortunately, we don’t have user manuals or instructions available for specific devices. If you are encountering usage issues, please check with Google.com how to use a specific device. Most of times, user manuals are available for download. There is no need to open a ticket since our team is unable to provide any device specific user instructions.

If, after checking online with the specific user manual, you are feeling a device is technically malfunctioning, please open a ticket and describe your issue. Depending on the issue, we will get the device checked out, repaired and / or replaced. Due to the current labor shortage, any appliance malfunctions may take extended time to resolve which is beyond our scope.

Kitchen / Bath

Paper products, cleaning supplies, and kitchen items (spices, condiments) may be used if leftover from the previous guest but are not restocked and the sole responsibility of the guest. Paper rolls and toilet paper for the 1st night are on site, however, it is the guests’ responsibility to provide such items during the stay.

If you want certain items (water, paper products, food, etc) to be ready when you arrive, you may want to look at Publix delivery services. So you can order everything from home and all items will be delivered to your vacation rental right after your arrival. Wal-Mart at 5315 Cortez Rd W, Bradenton, FL 34210 is open until 11pm.

Regular Pots, Pans, and Kitchen utensils are available at all rentals. However since these items are used by guests, there is no guarantee that all items you are expected from your own kitchen are available. So if you are in need for a rice cooker, a crockpot, pressure cooker or blender, special cooking or steak knives, or any other items not essential for a week’s vacation by most, please bring them. No need to bring regular table silverware, regular pans, or pots though. 😉

NOTICE TO GUESTS: “Dishware, glassware, kitchenware and/or utensils (ITEMS) have been provided in this room as a guest convenience. These items have been cleaned within this room or unit using ordinary household dishwashing facilities and agents. They have not been sanitized according to Federal and State standards for public food service establishments.” ITEMS in cabinets are not fully cleaned between each guest and we recommend to clean your items before usage.

All properties provide a standard filter coffee maker, however, due to environmental impact, we do not support capsule coffee makers.

All equipment is kept in good working order for the main purpose of that item: So a fridge is supposed to cool, a washer to wash clothes, a TV to watch TV. Any side, add-on functions (like ice makers in fridges or special steam programs for the washer) are not guaranteed.

We are unable to provide an inventory list of such items upfront since items are counted before and after each arrival and inventory may change over time.

Our cleaning crew is advised to discard any open food items except for spices and such. They are advised to keep any sealed items since we do not like to waste food. However, in case they overlook anything or you feel differently when it comes to food-related, feel free to discard.

BBQ / Outside Area

Some properties have propane BBQs for the guests to use (see property description). Some condos may provide a community charcoal BBQ but no individual BBQ. Any BBQ is a courtesy by the owner/association and sole responsibility of the guest (gas and cleaning).

There is a propane bottle for each property (so you can exchange it at gas stations for about $20). However, due to Federal and insurance regulations, we cannot refill gas / replace empty containers. So we recommend getting an exchange container before you start your cookout. Don’t blame us if it runs empty. If the container had some gas when you arrived, we think it is a courtesy to leave some gas for the next guest.

As a reminder: BBQ cleaning and outside cleaning is NOT included in the cleaning charge, so please clean BBQ and outside areas after usage / before departure. We reserve the right to charge an additional cleaning fee if we find in the outside area dirt, butts, dirty BBQ, dog remains and such.

BBQs are a courtesy by the owner for our guests, we are not responsible for uncleaned, defective BBQs.

We are happy to check the BBQ although it is not a warranted item.
Service calls due to empty gas bottles will be considered unnecessary and will be disregarded and not be answered.

Baby equipment

Our rentals will not provide baby equipment. Some properties may have a crib or baby equipment left behind from previous guests in the Master bedroom or garage. Feel free to use it. Baby/crib bedding is NOT provided.
We recommend getting/bringing all baby equipment.

There are companies in the area where you can rent baby equipment.
You may either pick it up or have it delivered to your rental:

http://www.abcbabyrental.com/

Disability Aids

We do not provide any utensils, assistive devices or other equipment for the elderly, seniors, or disabled. If you need such equipment, please bring your own. We can also not allow any permanent installations of equipment by guests in our vacation units and all temporary installations (for example raised toilet seats) need to be removed before departure and the unit must be brought to its original condition.

Inventory

Our staff does a complete inventory before move-in and after check out. In the event of a discrepancy in inventory, any lost items + service fee will be automatically charged to the guest’s credit card on file.

We show pride and do warrant our homes to be used for living purposes. Therefore we will try our best to repair/replace all items essential for that purpose. Delays in repair due to missing parts, contractor scheduling do not constitute any reason for a refund.

If you find any items not working, we are happy for any reports since only when living in a property you get the experience of smaller items not working. We will take your report very important and try to resolve any issues.

However, we do not warrant non-essential items like but not limited to motion sensors, window blinds, screens, kitchen utensils, radios, additional TVs (except for the one in the living room), DVD players, Icemaker, Garbage disposal, pool light, Microwave, dishwasher, outside furniture or ceiling fans.

Please reports any losses before your departure.

1.) Beach equipment

Our vacation rentals are equipped with items to be used ON the property. Like patio chairs, pool towels and such.

We are not providing, warranting or replacing items to be used outside of the property – like on the beach or in the park. This is valid for all properties unless specifically noted in the property description.

If a property is providing beach items, feel free to use those. Owners or previous guests may have left such items, but we don’t have information or inventory. If not, feel free to add those (don’t cost much) and the next guest will enjoy them.

We can’t reimburse, though… Sending out service personnel to count inventory for beach items is impossible and highly inefficient.

So our policy is not to replace or restock beach items, but many will leave stuff behind.

If you find any beach items in disrepair you may report, or simply discard the items. Many leave broken items behind, and we discard from time to time. So feel free to do so as well.

2.) Sports equipment

Some properties may provide sports equipment like Golf clubs, Tennis rackets, kayaks or bicycles. Feel free to use all the equipment you find on a property, unless it is marked for owner use only.

However, we are unable to provide any missing equipment or items needed. So we are not responsible for paddles, clubs, balls, life jackets and such. All equipment is provided by the owners as a courtesy. If you require certain items we recommend bringing them. Often times accessories can be acquired locally at low cost (e.g. Wal-Mart).

3.) Rental places

As a property rental company we are unable to provide specific items, furniture or equipment. However, there there are local companies where you may be able to rent items any such as kayaks, bicycles, beach equipment, and much more:

https://funandmorerentals.com/

https://www.amibeachfunrentals.com/rentals/

https://www.segsbythesea.com/

http://coastalwatersportsami.com/activities.html

All our properties are well maintained and fully checked before your arrival. If you encounter any issues, please report issues as stated below.

1.) Immediate issues upon arrival

If you find any issues upon arrival, please make sure to report as soon as possible. The fastest way to report is through our ticket system which you can find here. Depending on the nature of your report, please except a response between a few minutes up to 48 business hours depending on the nature of your report.

Please be as specific as possible. All our tickets are responded online, so please check the the email address you used at time of booking. There is no need to double report (phone and ticket). Ticket is always fastest.Phone reports will also be converted to tickets and responded through the ticket system (except in emergency situations, like active leaks or lockouts).

We are happy to send a team member back to check and correct any issues or oversights. Any issues reported more than after 24 hours will also be fixed as soon as possible. However since those can usually not be verified it will take additional time to resolve and will be directed to regular housekeeping schedule.

Please be advised, any unspecific request will be sent to housekeeping to be verified and fixed after your departure. As outlined in the FAQs and T&C our service communication is performed online – with very limited exceptions for emergencies.

So any requests for unspecified call backs will be disregarded.

2.) Small items (batteries, bulbs, fans, lights and such)

Our “Bulb” policy: Small items within a household can fail or be missing at any time. Light bulbs, pantry ant traps, batteries for remotes or other small items below $25 pare cost-effective to be just replaced by the guest.

If you are having issues with any of these items, simply go ahead and buy a replacement. Then, snap a photo of the receipt and email it to us.
We are happy to reimburse you for the cost. If it’s more expensive, please contact us before purchasing. Any reimbursements will be refunded upon your departure.

You may also just report any defective items and we put it on the list for our housekeeping staff upon your departure.

Please understand, it’s not cost-effective to send somebody out for a new bulb or battery.

If a fan is not working, make sure it is turned on. Ceiling fans often times come with a remote. However, they still have the switch (line to pull) on the fan itself. So both items must be “on” in order for the fan to work. If a remote is present make sure the batteries are ok. If you still encounter issues, please report here:: https://www.suncoastvacation.com/contact
Please be advised, ceiling fans are considered an add on and will only be serviced during regular maintenance and are not warranted.

Smoke alarms
Please be advised, there may be one or more non-working, disconnected, out of service smoke alarm devices. NFPA requires one working fire alarm on each level for existing dwellings, so this is totally fine. Those will be removed once the home gets a new paint job inside.

Lights
In Florida many light switches just turn an outlet on and off, not a ceiling light So if you are having problems with light (most likely in the bedroom) but may be in the living room as well, please do the following check before reporting an issue:

a.) Check if there is a lamp on your nightstand or floor lamp. Please turn it on with the the switch on/at the lamp.
b1.) If it is turning on: -> Leave it on and change the plug with the outlets nearby.
IMPORTANT: On these double outlets, sometimes one is switched and one is not, so try both!
b2.) If now, check the blub and try again.
c.) Then flip the wall light switch at the door around so see if one of the outlets is switched.

In 99% of all cases this procedure will resolve issues for a non-working light switch or finding the switched outlet.

For the 1% left… Send us a maintenance request here. We are here to help!

3.) Hot water

See here

4.) A/C

Please check all breakers!

If there is an additional humidistat next to the thermostat, please make sure and leave it to “ON” position. This will solve 99% of issues if there is a humidistat!

Please set thermostat to the desired temperature. Please make sure that unit is set to “on” and either heat or cool, depending on what you need.

Please check if there is ice buildup on the outside A/C condenser or lines!

If the unit is still not working, please turn it OFF and report the issue: https://www.suncoastvacation.com/report/

During winter, in order to heat property, you need to set thermostat to “heat”. Please make sure to check A/C unit before it is getting cold, since heat is rarely used in Florida.

5.) Refrigerator / Freezer

If you find the fridge and/or freezer not working properly, we recommend the following steps:

a.) Unplug the appliance and wait for 2 minutes. Then replug power and wait 1-3 hours to see if it is cooling properly.

If this isn’t helping please report issue here: https://www.suncoastvacation.com/report

Appliance repair companies are available M-F only. As much as we’d like, we have not found a competent appliance repair company doing service on the weekends/holidays.
We are not responsible / reimburse for any spoiled food.

6.) Electric Stove (older coil style)

Electric stove burner tips: Simple fixes solve most problems (for the older “coil style” stoves ONLY).

If one of your electric stovetop burners isn’t heating, it could just be a bad connection in the burner socket. The cleaning team sometimes removes the burners in order to be able to clean the stove, so checking if the burner is put in correctly will most likely resolve your issue without waiting for maintenance to check the burner. Just remove the burner by pulling it out and plug it back in.

Another thing to try is to remove it and plug it into another burner receptacle of the same size. Then, turn on that element. If it still does not work, the element will need to be replaced. Please contact us to let us know and we will send maintenance.

7.) Washer / Dryer

Washer does not spin or does not finish cycle:
– Unplug it to reset the computer, plug it back in after a few minutes.
– Try to open and close the door 6 times in a span of 12 seconds. Many washing machines are set up so that this signals the computer to reset.
– Let washer cool down for a few hours.
– To see if the washing machine is fixed, set it on “small load” and allow it to run without anything inside. If it runs through its full cycle, it is safe to begin washing clothes in it again.

Dryer does not work or stops mid cycle:
– Check to see if the circuit breaker that powers the dryer has tripped.
– Check if integrated lint filter (and filter between dryer ant vent if applicable) are empty.
If problem persists please let us know.

We formally do not warrant or reimburse if laundry is unavailable during your stay. While we are always trying to schedule tech visits asap, appointments and / or repairs may take serveral days. We also cannot reimburse for expenses related to any outage.

8.) Report specific issue

Please report any issues here:https://www.suncoastvacation.com/report 
This is the fastest way! Double reporting (ticket and phone) will only delay the response time as tickets will be manually combined before sent to service personnel.

If you resolve the issue after reporting, we expect you to notify us immediately.
If our service personnel or 3rd party vendor can not verify the issue, we reserve the right to charge your card on file for unnecessary repair request and / or place our party on a future  “no-rent” list.

As we like to improve our service, we do appreciate reports. You encounter the property by living there, what we can’t.

But: Please understand, things may become defective at a vacation rental at any time. It is like in your home.

In order to protect your privacy, any non-time sensitive issues, non-essentiell or general non-working equipment, is scheduled to be fixed after your stay. Of course, A/C outages, leaks, pool issues and such are handled with priority during your stay.

If you request to have such non-essentiell items fixed during your stay, we are happy to do so. However, disturbances of any kind by our service personal or 3rd party vendor, does not constitute a reason for a refund.

Any issues reported after your departure will never qualify for a refund.

9.) How Services are performed

Please report issues through our online ticket system or leave a message on our phone hotline. All phone messages are converted into the ticket system, so the ticket system is always the fastest method.

Replying back to a pre-arrival or support message (email / text / 3rd party message app like VRBO) will not be received by the support team in a timely manner. So please use the ticket system for prompt service.

We will respond to your report through the ticket system and / or text message in case of emergency. Our team members are unable to call back in order to discuss unspecificied issues. So please be as specific as possible.
If you talk to the cleaning company, pool guy or lawn service with information about things outside their immediate scope, don’t be surprised if you never hear back. That’s why we have the fancy ticket system! 

Except for emergencies (i.e. leaks, fire, lockout) we will notify our housekeeping to check on all issues after your departure. So we give you the least disturbance during your stay. Of course, we will address any time sensitive issues during your stay and in a timely manner.

Depending on the nature of the issue, we are either sending our own repair personnel or seasoned outside vendors. Most services are performed M-F during regular business hours (10-4). Upon reporting of an issue our service provider may attempt to resolve outside of these times if they deem it appropriate.

We serve the right for the repair personnel to access to the property in your absence at our discretion. This applies anytime after reporting an issue / malfunction or in case of an emergency. Pets (in pet friendly homes) may never be left unattended on the property.

10.) Common elements

Unfortunately, and on some occasions, condo and/or homeowners associations have to schedule closures / improvements / changes of common elements. Delays may occur beyond our control, which makes certain common elements unavailable and / or longer than expected.

As much as we are trying to communicate any such events, the availability or unavailability of common elements is beyond our control. Any issues with common elements do not entitle for a refund or reduction of the rental rate.

11.) Power outages

https://www.fplmaps.com/

12.) Other situations

Should any mechanical failures occur during your stay, like Tv or appliance malfunction, A/C issues we will do our best to make prompt and thorough repairs. Just report it through our ticket system.

Some requests may require outside vendors to repair and/or replace equipment. If we or an outside vendor finds the equipment is not working due to guest misuse, operating error, or negligence, the guest will be responsible for incurred service charges.

Unfortunately, we cannot offer refunds for the inconvenience caused by inoperable/missing equipment, delayed vendor appointments or any permitting related issues. All appliances including laundry are provided as a courtesy and any malfunction does not entitle for a refund.

Please put your trash out regularly. Please don’t leave trash until the last day of your stay, since the next guest might have some trash as well.

Recycling
All trash goes into the regular trash can. No recycling needed. 

If trash can is full upon arrival, there is nothing we can do about. Trash service is twice a week. 

During holidays, trash days may vary.  

1.) HOUSE

Trash is collected twice a week. 

City of Bradenton
(within City limits):
You are in CoB if there is a big GREEN trashcan with City logo:
Trash-Days: Monday/Tuesday and Thursday/Friday (varies), check when neighbors put cans outside.

Unincorporated Manatee County:
Trash-Days: Monday and Thursday.

Holmes Beach on Anna Maria Island:
https://www.wasteprousa.com/holmes-beach/regular-pickup-schedule/
Trash cans may only be put the night before and MUST be put back after emptying.

We suggest watching when your neighbors are putting out their trash cans to find the right day of the week.

2.) CONDO

Multiple community Dumpsters are located on property accessible from to the parking lots. It’s somewhat hidden behind vinyl fences. We do not have specific info on pickup dates.

Pool pump / circulation

Pool pumps operate on a timer and are operative about 6-8 hours per day (may vary due to the season and special pool circumstances). Normal hours are between 10 am to 4 pm, but it can vary due to Daylight savings time. Please notify us if you notice the pump not operating for more than 24 consecutive hours.

It is fully normal for the circulation pump to be off at night.
When the pump is off – any error light should be ignored.

Please report any error messages only if persistent for more than 24 hours.

Pool water level low / pump running loud (your responsibility between pool service visits!)

If you hear the pump sucking air or is “blurbing”, or the optional pool heat is not working as desired, your support is needed to compensate for water lost due to evaporation and protect the equipment. This happens especially during times of no rain.

First, please check if the water level is getting low. If so, please use the garden hose to fill water. The ideal water level should cover 2/3 of the skimmer inlet (the square box on the side wall of the pool where the water is sucked in – see picture –>).

If you notice extensive water (=refill each day more than 2-3 inches) over several days or other problems, please let us know.

HINT: If you ordered optional pool heater service, evaporation will be increased. Any moisture / water around the pool heater is fully normal. This does NOT constitute a leak. That water is just from condensation.

If the rental property has an uncaged pool, it is also important to keep the skimmer box free of debris. This is especially important after stormy weather when leaves and debris could accumulate and interfere with the water flow. This may also prevent the pool heater to run (if you ordered pool heat).

Pool Equipment

Please be advised only our service personnel may make changes to pool equipment. Guests are not allowed to modify any settings. Any damages or re-adjustments due to tampering with pool equipment may trigger damages. Please be advised, that any expenses we incur will be charged to your credit card on file.

SPA

If a property provides a SPA, you may use it.
However: We do NOT warrant any SPA functionality. These installations tend to fail quite frequently and as much as we would like to have it available, this is beyond our scope.
SPA heating is always connected to pool heating, which is an optional service. So without pool heat, the spa won’t heat.

Pool cleaning & chemistry

NEVER LOCK POOL CAGE DOORS, otherwise pool service will be unable to check on pool water. They do NOT knock or call.

Pools are regularly cleaned, treated and maintained PH / acids / chlorine at the owner’s expense as a courtesy. This happens once a week for caged pools and twice a week for uncaged pools. Not all inlets / outlets (i.e. jets, draings, skimmer) are activated at all times.

The pool company has their own schedule (M-F, not on holidays). We can not provide dates/times when they come.

When renting a property with a patio / pool, it is important to realize that your help in maintaining it – to some degree – is expected and required. A vacation rental is like a regular home – not a Suite in a Ritz-Carlton.

During / following inclement weather and / or higher winds, pool / backyards are NOT to be cleaned “on demand” for removal of fallen debris / dirt / leaves / pollen / tree flakes in the pool. Even a pool cage cannot avoid pollen or flakes.

Intermediate cleanings are NOT included in rent and guest needs to order his own service with a local pool store if desired.

Automatic cleaner

Some pools may have a suction or electric automatic pool cleaner. You may disconnect the cleaner (simply unplug suction hose from skimmer or switch electric cleaner off) if interfering with your swim. Automatic pool cleaners are intended for owner use, so we cannot provide support how to use or replace in case of defect.

Rainy times – additional chlorine might be needed

After times of increased rain, the chlorine level might get lower than normal. If you notice algae buildup, please contact us, we will notify the Pool Company so they can check the next business day. If you notice algae during weekends, we recommend getting some chlorine at any pool store as an emergency measure in order to keep the water clear.

All our pools are thoroughly maintained and intermediate occurrences of small amounts of algae on steps/corners / low circulation areas may occur at any time. This is a sign of just the right amount of chemicals being present in the pool. As long as the algae is just in a few areas it is safe to swim.

Unfortunately, we cannot provide any kind of refund for pool issues (algae, debris etc) including optional pool heat with the exception if our pool service deems and/or confirms the pool to be unsafe for more than 48 hours.

Pool fence

Some properties may provide a pool fence in the garage. We do not have any information if this is available, in good condition for a specific home. We also do not guarantee it.

If you decide to use it, it MUST be removed and put back where you got it (usually garage) before your departure.

If we find a pool fence at the pool up or laying around after your departure, you are subject to a $250 fee for fence removal – no exceptions.

Please be advised, at our T&C, children may not be left un-supervised on the property at any time.

Pool safety

We do not provide or warrant any pool safety features like fences, alarms, safety rings and such. Pool noodles or other toys found at the property are not suitable as pool safety devices. We do not provide pool lifts for the disabled.
The guest assumes full responsibility for any kids, pets or elderly people and understands he/she needs to bring any safety devices.

NO PETS IN POOL! If we find pets in pool, this is reason for immediate termination without refund.

Pool / Backyard lights

Sorry, we do not have info on pool and backyard lights unless these are automatic. We do not warrant or repair pool lights, that’s the scope of owner.

Salt Water pool

Pool sanitation is maintained by chlorine for all pools. We do not support or provide salt water sanitation at this time.

Pool screens

Pool screens may be torn after a storm or by a wind event or by wildlife. While we are trying to schedule  repairs to screens as fast as possible, we formally do not warrant screens on cages or enclosures.
Please report any torn screens and we are happy to schedule repair. It is advisable to add a photo to your report.

Disclaimer: You may encounter increased debris in pool area or mosquito activity, however this is beyond our control.

Toys

We do not provide pool toys. However, you may find toys in the garage or pool area from previous guests. Feel free to use, if you find broken ones or just too many feel free to discard. There is no need to replace or report about pool toys.

IMPORTANT: Toys in pool area may not leave dirt, debris or damage the property including items which may be sucked into the pool system. Glass is strictly prohibited! This specifically includes caulks for kids, balloons (plastic near the water can be dangerous to wildlife), small plastic figures (can be sucked into the pool system) or heavy balls (damage to pool cage).

Any toys brought (including inflatable pool toys) should be removed before departure back into the garage or discarded.

Heavy Rain

During periods of heavy rain, the water level in the pool might rise above the normal level. Usually, the pools do not overflow, but even if, an overflowing pool should not cause a flooding hazard to the house as the pool decks are pitched away from the house. If you are unsure, please report here.

Cleaning and Lawn

The pool, lawn and yard are maintained on a regular schedule. Days, times and schedule may vary due to season / rain or other factors. After inclement weather, our crews are expediting cleaning as good as they can, however you are renting a residential property, so instant commercial cleanings can’t be scheduled.

It is the guests’ responsibility to clean up items you brought into the yard/patio (toys, cans, glasses, cigarette/ashtray, pet remnants). Yard cleaning of items is NOT included in cleaning fee.

All guests are advised, that especially during/after severe weather/draught yard maintenance is provided on regular schedule only.

Some properties may offer electric heater service for an additional daily charge.
Pool heat is never automatically included in rental rate. You will find more information in the property description.

The temperature of swimming pools varies and depends on the day and night temperatures, length of day and finally wind. Therefore, there is no guarantee for a certain pool temperature. Pool heater temperature with optional pool heat will be set to minimum 84°F in winter (November to March) and minimum 86°F in summer. These number are the target setting for the heater, not the actual temperature of the pool.

The optional pool heater service (electricity for pool heater) must be ordered and paid before our service personnel can turn it on. We suggest ordering pool heat prior (minimum 1 week) prior to your arrival. All pool heat orders are final, no refunds.

Our tech needs to physically go to the property and turn the service on. We try to do our best to accommodate late orders, however, it might take a few days before somebody may be able to turn it on. Depending on the specific property, our staff may need to enter the home if you are not present. 

ORDER POOL HEAT HERE: POOL HEATER SERVICE ORDER FORM

Pool heat will be turned on the day of your arrival (Monday-Saturday only, no Sunday activations). For Sunday arrivals it may be activated the next business day, unless you choose the option of having it turned on 3 days prior to arrival (at an additional nightly charge). This is recommended especially for shorter stays. Depending on outside temperatures, weather, and wind, the pool will take several days to heat up. During or after periods of cold weather (esp. fall, winter, spring cold front) it may take longer to heat up. If there is a delay in activation due to scheduling on our, we will prorate retroactively and credit unused days.

Law of physicals: 20,000 to 40,000 gallons of water take a huge amount of energy to heat up. No commercially available pool heater can do that instantly or within a few hours. So please plan ahead.

Fees:

• All orders are final.
• Activation and deactivation fee is $25 each = $50 (a team member must physically activate / deactivate / check the heater)
• The daily charge for pool heat electricity $20 – $40 depending on the property and size of the pool – see property description), the fee that is published on the date we receive the pool heat order will be the fee that is being charged (fees may change anytime after your booking, so please check the listing at the time you order any services if not ordered at the same time)
• The minimum charge for pool heat is one week + one-time fees.
• Pool heat can be ordered for the full stay, or reminder of stay.
  We cannot accommodate, one week with pool heat, one week without and so on.
  Exception: If your stay is longer than 6 weeks, we do allow pool heat for a minimum of one month and shutoff thereafter. The shutoff period must exceed 2 weeks. So no “3 days before departure” shutoffs, please.
  This must be ordered in advance before ordering pool heat. No refunds on already ordered service.  

Disclaimer:
No specific pool temperature is guaranteed by this service. During and after cold fronts, or in winter general when days are short, pool heaters may struggle or even be unable to keep the water at the same temperature until the weather gets warmer. 

You pay for electricity for the pool heater for a minimum of 8 hours per day.  This is NOT a 24-hour heater service. The pool heater will be off when circulation pump is off, i.e. during the night. Don’t expect bathtub temperatures with pool heat when nights are in the 50s, 60s or 70s.

Without optional pool heat pool temperatures can go down to 50°F to 60°F in December to March depending on the weather.  The pool heater will help to warm up the pool faster when it gets warmer outside, however, you should not expect “bathtub temperatures” during or after cold fronts or winter / spring / fall cold nights or with short stays.

Only our service person may change the settings of pool equipment.

There is an extra fee for each time we need to change the pool heat setting. Unfortunately, we are unable to activate / deactivate pool heater on short notices or provide refunds for previously ordered pool heater service.

Disclaimer:
We reserve the right to make pool heat unavailable at any time due to outages, maintenance or repairs. In case of a technical malfunction, we will refund the pool heat charge for the time the heating service was not available to you.

No credit, except for refund of unused pool heat charge, will be given if pool equipment fails or if pool or pool heat is unavailable for any reason.

Understanding pool heat

—-> The pool heater and circulation pump are usually running during daytime hours (between approx. 10 am and 4 pm). Both are off at night!
IMPORTANT: No water circulation or a red light at the equipment does NOT indicate any malfunction when the pump is off.

Disclaimer: It is your responsibility to keep the water level at the correct height between pool service visits. If the water level gets too low (due to evaporation between pool service visits) the pool heater will NOT work. During times of low precipitation, evaporation may lower the water level to a degree where the circulation pump is sucking air. Consequently, the pool heater will not work. Instructions for  Correct water level see here. No REFUNDS if this happens!

The pool heat cannot be set higher than that maximum temperature (85°F) in order to keep chemicals balanced. Swimming pools are NOT intended for higher temperatures. Setting a pool to a higher temperature would trigger additional maintenance (bi-weekly pool service, increase in chemicals usage, increase in electricity) which are NOT included in the pool heat fee.

Properties with combined a spa/pool:

We do not warrant or provide any service calls for spas.  Spas are only at owners discretion. Spas tend to fail, that is why we are unable to provide any services related to that.

During usage of the spa, the pool will not be heated. Switching between the pool/spa will trigger a protection pause for the heat pump. So using the spa will practically prevent the pool from being heating during that time. Since there is a pool automation system installed the temperature reading on the heat pump itself will not be accurate.

Malfunction of Spa (Jets, blower, etc) or heat to SPA does not entitle for a refund for optional pool heater service as long as pool heater was working and available for swimming pool.

Our opinion:
Anybody is different when it comes to pool heat. So please don’t ask us, if you need pool heat on or off. As Floridians, we need it year-round 😉

Discounts

Pool heat is a charge for electric power and depreciation on the pool heater. Therefore, we cannot provide any discount or reductions on pricing for pool heat.

Fences around properties are for the privacy of our guests.
Fences are not intended to secure against animals from outside or to keep smaller pets inside (in pet friendly homes). Fences are not warranted.

Depending on the property, existing gates may be locked /secured or unlocked and we are unable to change these settings.

Our providers (lawn / pool) need to access properties through these gates. If providers are unable to access a property due to blockage installed by guest, we reserve the right to charge guest for additional trip charges due to blockages or for removal of locks or blockages and terminate the rental agreement without refund.

Pet-friendly homes: Pets are not supposed to roam on properties without direct supervision of the owner. Pets need to be on a leach or contained.

Disclaimer: Fences may be damaged by weather events or acts of god. Especially after weather events, repair crews may be busy, delaying fence repair and fences being in disrepair for entended periods of time.

While we strive to fix fences / gates after such events in a timely manner, we are unable to provide immediate / emergency repair or provide any kind of compensation.

1.) We cannot provide phone numbers of properties upfront since they may change. However, you can easily find out your phone number onsite by calling your cell phone or 1-800-437-7950 which reads the number calling from.

2.) Phone usage is included up to $5 per stay. Calls are just 2 cents a minute. So don’t worry about local / national calls.
If you want to use your phone extensively or for international calls, please let us know.

Troubleshooting
3.) If phone is not working, please check if cables are properly connected. If the property has a router, phone line should be connected to FON / FON1 outlet on the backside of the router.

You may also need to check internet / reboot router as described here.

All our properties are equipped with high speed Cable (Spectrum). Some properties may have Fiber-Optic (Frontier) instead. Fiber-Optic is always specifically advertised in the property description. Condos always will have Spectrum.
Internet is free of charge for your convenience. All properties provide WIFI.

Typical advertised internet speeds by provider:
Spectrum: 100 – 200 MBit down, 10-20 MBit up
Frontier: 150MBit -1000 MBit down and up (symmetrical)

The specific WIFI Access codes and password have been sent in your confirmation email.
Here are our standard codes, however, certain properties may vary due to cable provider change:

Access Point: seatoskyrealty
PW: a1234567890s2s

Disclosure: We do not warrant speeds or service availability. This is a standard residential internet contract. You will receive the login credentials by email about 2 weeks before arrival.

Due to a variety of computers etc. we are unable to provide assistance with computer setup.

Please do not tamper with any router / modem install. If we find any router settings changed, routers reset to factory, miswiring and such, we need to send a tech to fix it. We will charge you for that.

In case you cannot connect to the internet, please follow these steps to troubleshoot before reporting:

1.) Make sure your device is working correctly including software drivers. Usually, if you can connect to any public hotspots like in restaurants this should be fine. If this fails, however, have your device checked.

If you are having problems with computer software or hardware, we suggest you call a local computer service.

2.) If you can connect to the wifi hotspot but do not get any data, please have the cable modem and/or router rebooted. These devices are usually located near the TV.
Please unplug both devices (if applicable, some homes only have one device) from power (please disconnect just power, no other cables), wait 30 seconds and replug them. After that wait at least 10 minutes until everything boots up. Then try reconnecting your computer / Ipad again.

IMPORTANT: Do not disconnect any network cables going into these devices. Just unplug the device itself at the power outlet. Mis-plugged network cables are your responsibility and require the visit of a technician to fix at your expense.

Properties equipped with “Fritz Box” brand router and phone service (not other routers):

3.) The cable from the modem (first box) to the router must be plugged into “LAN 1” at the FRITZ Box router. Cable may not be plugged anywhere else including NOT into DSL / WAN!

4.) There are several LED lights at the router. The light “Info” shows if internet connection is ok (info light on –> Internet ok). The light “internet with a phone symbol” has absolutely nothing to do with internet connection. Disregard this “Internet” light!!!!

If the problem persists, please report the problem here and we will try our best to resolve it.

Problems with internet / TV / phone do not constitute a reason for a refund under any circumstances. In most cases, a time frame for reconnection cannot be guaranteed as dependent on cable company. We are also unable to provide computer / TV / technical gadget assistance as a rental agency. Cable companies sometimes take serveral days to schedule for a repair. This is beyond our control.

You may not use the internet for any activity which is in violation of any laws. This specifically includes but is not limited to file sharing (torrent).  If we receive knowledge of misuse of the internet we may terminate the internet access and/or lease without refund and seek damages from the renter on the reservation. The renter understands and acknowledges to be responsible for his / her guests.

5.) For any other computer setup stuff, like adding media players, printers we recommend the support of a local computer geek. You may not tamper with our equipment or alter any settings without our prior written approval.

• New Age Technology Solutions, Paul (941) 251-3976
• Hurricane Computers, (941) 840-0093

Troubleshooting

NEVER RESET OR LOGOUT OF ANY TV-DEVICE / APP OR USE YOUR OWN CREDENTIALS! YOU MAY LOSE TV SERVICES FOR AN INDEFINITE TIME AND WE HAVE TO SEND A TECH TO REDO EVERYTHING AT YOUR EXPENSE. MINIMUM CHARGE $125.

PLEASE!: Please report any outage here

1.) Single Family homes

All homes / SFR are equipped with a Chromecast TV or device or Roku Player / Roku TV.  Unless it is a Chromecast / Android / Roku TV itself, you need to choose HDMI1 or HDMI2 as input. Never use “TV” as input.

The APP for regular Cable TV is “YoutubeTV“. Never log out of YoutubeTV app.
Most properties provide Netflix app. You need to bring your own credentials for Netflix, we are not providing Netflix credentials.

Tip:
Individual TV channels won’t show in the device’s APP menu. If they do, that is not supported by us.
Instead, please start the YoutubeTV APP (this is different from Youtube APP!). There you will find a list of regular cable and local channels.

Don’t get confused, sometimes individual channels may show in the main APP menu.

If you have TV connection issues:
a.) Please check if the WIFI Hotspot is visible with your cell phone. No wifi, no TV.
b.) If WIFI is not visible, please check, that router is powered on.

If both don’t help, please open a ticket.

2.) Condos

Condos are on Spectrum Cable TV with a regular TV cable box. TV must be set to HDMI1 – NOT TV.
Please contact https://www.spectrum.com/contact-spectrum or phone 888.369.2408 for any help on the cable box or channel lineup.

3.) Warranted TV / Extra Bedroom TVs / Playstation TVs in extra bedrooms

All properties are equipped with TV service in the living room and master bedroom. Some properties may have additional TVs in other bedrooms, pool area etc. We do not warrant extra TVs (like bedroom and patio TVs). If you find a TV disconnected in storage, this is for owner usage and we have no further information.

If you encounter an outage with any TV, we try to assist. Please report here.

4.)  Access codes / Parental code

Access credentials for OUR smart TVs / Roku / Chromecast players and or services cannot be provided.
If want to use your own apps, please bring your own device.
–> Never log out of any app on our device OR use or own credentials on OUR devices.

If you do, we have to send a tech to fix that and charge you. MINIMUM CHARGE $125.

If you lose access to cable channels for the YoutubeTV app we can remotely fix that, over the phone / text chat.
We are not providing support or access to Netflix.

5.) DVD Players / Audio Systems / Outdoor speakers

Due to changes in technology, we do not provide any support in these.

You will get live TV from the major networks and local channels as well as plenty of live sports.

YouTube TV Live is showing what is currently broadcasted by networks.

The Home section provides quick access to recommendations and things you haven’t finished watching,

To watch live TV (YouTube Live):

• Set TV Input to HDMI 1 (if HDMI1 does not work, try 2 or 3)
• Use “Roku” Remote
• Press “Home” Button
• Use “right” button to go to   and press OK
• Use “right” button to go to “LIVE”
• Use “up” and “down” arrows to choose channel, then press OK
• Use “back” arrow to get back to channel list
• 

DVR: https://www.cordcuttersnews.com/how-to-use-youtube-tvs-dvr-feature/

Print version:

TV Instructions YouTube

1.) Living room and Master bedroom TVs

All properties are equipped with Spectrum Cable TV service provided by the condo association. Please switch to HMDI1 input on TV (some TVs may use a different port) and use the provided “Spectrum” Remote to use TV/change channels.

If you have any questions about the use of the cable TV box, we suggest contacting Spectrum, the cable provider, directly. They are able to walk you thru any issues you may encounter. We know it can be sometimes complicated, however they require the use of their box, nothing we can do.

Online Help FAQ Spectrum

Spectrum online chat

Spectrum Phone support hotline: (833) 267 6094

2.) 2nd, 3rd Bedroom TVs

We do not provide any TV service in 2nd / 3rd bedrooms. If there is a TV, it is for kids connecting their own devices (like Playstations). NO TV service will be available and we do not have any info on that.

If you find a TV not connected in the closet, this TV is for owner use only (or it is defective). We are unable to provide any service on this. Please leave it in the closet, it is not intended for guest use.

Cable providers stopped analog TV signal distribution in 2018, so connecting the TV to an outlet won’t work

For any questions please contact Spectrum as well.

Some properties have BBQs for the guests to use (see property description). The BBQ is a courtesy by the owner and responsibility of the guest (gas and cleaning). Vacation homes (single family homes) have a propane BBQ, while condo associations usually provide community charcoal BBQs. BBQs are outside and not specifically cleaned during changeover.

– Cleaning of the BBQ is Guest’s responsibility.

BBQs are NOT fully cleaned (completely disassembled and cleaned) by our staff.
BBQ and remote outside area cleaning is NOT included in the cleaning fee we charge. So please expect to clean it before usage. This includes docks, patio furniture and such.

Good people take care of their followers, and clean it after usage.

BEFORE USAGE:
We recommend running the BBQ on hot for 20 minutes without any food to burn off excess grease inside the BBQ BEFORE usage. This is how a propane BBQ should be cleaned/ prepared for usage.

AFTER USAGE:
Be nice to the next guests. Let the BBQ run without any food on hot for another 10 to 20 minutes. Scrub off the grease from the cooking surface. Make sure no food is left on the BBQ. This is NOT yummy and shows your attitude if you did. So please, please show your grace to people and DONT do it.

– We do not provide fuel / propane / charcoal.

All properties have a propane container (you can exchange (take it there)  it at gas stations / Walmart / Supermarket / Walgreens for $20 – 25).
However, we do not refill propane / replace empty containers (Federal Regulations and the insurance carrier also do not allow us to transport inflammable liquids commercially). So the container may be empty when you arrive.

We can’t reimburse for propane refills. BBQ fuels are the guest’s responsibility.

Sometimes the BBQ igniter goes bad (battery empty, they tend to fail). If so, please use a regular lighter instead. But let us know, our housekeeping likely wants to take care during regular maintenance.

Most properties will come with some BBQ tools, but we don’t restock those, so if you expect a certain tool, you may need to bring or buy it.

If you find the BBQ in bad shape, sorry. Florida weather can be harsh…, let us know we like to take care 😉

When encountering a power outage it is important to check if the whole condo / house or just a section of the home is out.

1. Section of the home

   

   a.) Please check the breakers. These are usually near the entrance, in the garage, in a closet or outside (single family homes). In order to reset, push the breaker off and then on again. Some breakers cannot be reset without shutting them off first.

   b.) If power for bathroom(s) / kitchen outlets are out, you need to reset GFCI switches. In order to reset a GFCI, press the “reset” button. GFCI outlets usually break power to other outlets / light in the home as well. So one GFCI can trigger multiple sections to be without power. You may also need to check breakers.

   The GFCI outlet to reset may be on the other side of the home or in the garage.

   If you checked a.) and b.) and you still couldn’t resolve the issue, please contact us here.

2. Whole house / Community
   
   If you encounter a power outage in the whole condo / house, please check if the condos / houses surrounding are having power. All properties in Manatee County are equipped with Smart Meters, so the power company (FPL) is notified the second the power goes out.Here is a link to FPL for current power outages. You may also call FPL 941-917-0708 for updates. You need to stay on the line until an operator takes your call and provide the address.

   Please be advised, power outages are not emergency situations where we can provide help. So there is no need to report to us or file an emergency report. Here is a link to FPL for current power outages

We do understand that it is important for you that your pet can travel with you – so some of our rental properties are pet-friendly and designated as such in the property listing. The term pets includes all domestic animals like but not limited to (dogs, cats, rabbits, birds). Unfortunately due to allergies, we cannot make any exceptions for pets in non-pet friendly homes.

We need to be notified at the time of reservation that you would like to bring your pet. We offer a non-refundable pet charge with your quote in order to save you the hassle to place an additional security deposit which is optional. We allow a maximum of 2 pets per property. “Visiting” pets are not allowed.

Cleaning after your pet is your responsibility. This includes all toys and other remains of your pet, inside and outside. If our cleaning team finds any remains from your pet outside, you will be charged an additional $250 deep cleaning fee to your card on file. No exceptions.

Guests with pets are asked to please respect the comfort and safety of other guests, both during and after your stay. For this reason, we ask that you please follow these guidelines during your time with us.

• The property may not used as your pet’s toilet. Please bring a cat litter box and walk your dog outside the property. Always clean up afterward – it’s the law in Manatee County.
• If it happens in the yard / home, always clean up immediately after your pet, both in public areas and in the yard of your rental property. If we notice dog poop not to be removed this is a severe violation which will result in immediate termination of your rental without refund. We also reserve the right to place an additional security deposit of $500 upon we become aware of any violations.
  It is your responsibility to remove the pet’s poop, waiting for rain is not an option. Pets shall not roam freely at any time without supervision at the property.
• Please be aware that dogs are NOT allowed in swimming pools under any circumstances.
• Please do not allow pets on furniture or beds unless covered by a sheet or blanket that you bring with you. It is also helpful to bring something (bed, blanket, etc.) on which you know your dog will be comfortable sleeping.
• Please groom your pet, particularly if it is a breed prone to shedding. Pet hair can be difficult to remove, and the next renter in your property may not have a pet.
• Please don’t leave your pet unattended for any period of time, neither in the house nor in the yard. Our service proiders for pool and lawn have access to the yard at their own schedule without prior notice.
  A crate is ideal for those situations in which you must leave.
• Please do not allow your dog to bark excessively or to roam onto neighboring properties.
• Please ensure that your dog’s medications and immunizations are up-to-date, especially flea treatment.

Failure to follow these regulations will result in termination without refund, as will the presence of a pet in any home not designated as Pet Friendly.

If pets are brought to a non pet friendly home a $500 fine will apply. Additional charges for cleaning or caused damages may apply. Unfortunately due to allergies, we cannot make any exceptions.

We do recognize that some guests may have special needs due to allergies. Some properties are marked as pet-friendly to also accommodate those little family members.  Despite a through fully cleaning after each guest, some allergens including traces of pet hairs may survive the cleaning process and trigger symptoms for new guests.

Consequently, we do not recommend any pet-friendly property if you suffer from any form of allergy.

Due to the nature of the vacation rental business, we cannot warrant any unit to be allergen free at all times. We strictly prohibit all guests from bringing pets in units unless marked as pet friendly, however, this does not constitute any warranty regarding odors, pet hair or other allergens.

All properties are under professional pest control. We try to avoid pesticides and harsh cleaners whenever possible. However, due to the circumstances of the rental business there may be situations when it cannot be avoided. Unfortunately we are unable to make exceptions on a case-by-case basis.

Allergic reactions

If you encounter any kinds of symptoms during your stay in Florida:
There is quite some wildlife in Florida. Not the Alligators and other big boys. I am talking about ants, mosquitos, no-see-ums, ticks, fleas, sandfleas, and much more. Depending on area and season only a few minutes sometimes seconds at the wrong time may lead to itching bites. So we recommend using protection all the time if you are sensitive. At or near the beach, sandfleas may be present in lawn areas. So always keep the doors closed. Of course, we never can rule out any of these tiny creatures inside.

Just from our experience: Bed bugs are not common in this area of Florida. Our pest control company could never confirm any allergic reaction by a guest to be caused by bed bugs in 15+ years.

Another regular cause is detergents. We are using reputable detergents for all washing. However, some people have reported allergic reactions. So if you encounter any allergic reaction, we recommend getting a detergent you have used before and re-wash all liens and such.

We also strongly recommend replacing the A/C filter in your unit with an A/C filter specially designed to help reduce allergy symptoms. Regardless if the property is marked a pet-friendly. Florida’s has always some kind of pollen season due to nature. A/C filters can be purchased at any home improvement store. Just make sure to check the size before going to the store. The A/C system may never run without a filter.

The industry has introduced a “MERV” / “MPR” rating showing the particle size the A/C filter may catch. The higher the MERV / MPR rating the smaller particles which are caught including large allergens, such as household dust, pollen, dust-mite debris, mold spores, and pet dander and small allergens, such as smoke, smog, and bacteria.

http://www.iallergy.com/filtrete-air-filter-comparison.php

Once you replace the filter, we suggest having the A/C fan (just the fan) run continuously to permanently filter the air and keep windows and door closed during your stay.

Due to the nature of the vacation rental business, we cannot warrant any unit to be allergen, odor or smoke-free at all times. We strictly prohibit all guests from smoking in units, however, this does not constitute any warranty regarding odors, smoke or other allergens.

We also do not warrant any specific allergy items including A/C filters and window screens.

Disclaimer
We are unable to provide or reimburse for any kind of A/C filter or cleaning procedures besides the regular replacement of standard A/C filters as per our schedule. We also cannot have any unit cleaned or re-cleaned to allergy standards or with allergy specific detergents. Standard A/C filters are not intended to catch pollen or smoke particles. In case you temporarily replace the A/C filter during your stay please reinstall the standard A/C filter back before your departure.

Lawn

The lawn and green life is maintained by external contractors. They come as needed and we have no influence on their schedule.

Irrigation

Irrigation in Florida is either sourced from well-water or reclaimed water. These waters may contain very small amounts of hydrogen sulfide gas – “rotten eggs smell”. The human body can smell tiny amounts of that gas. Unfortunately, this is how it works in Florida and nothing we can do about. Any irritation due to irrigation smell does not constitute a reason for refund.

Maintenance

Pool, lawn, yard and other regular maintenance services may access the property whenever needed. They have their own schedule. In some cases, lawn mowing may blow so dust / grass into caged area / pool. Pool service will take care at their next scheduled visit. We cannot provide on-demand pool cleanings in this case.

We always try to schedule special maintenance / repairs when a home is not rented / on change-over days. So we want to make everything as convenient as possible for our guests.
Sometimes schedules of contractors, government inspections or unforeseen emergency situation require work to be scheduled during a stay.

As much as we would like to do it otherwise, this is beyond our control and does not allow for any kind of refund.

All properties are under professional pest control.

Mosquitoes, Flying Insects

Please keep windows and doors that have no screens closed in order to avoid getting mosquitoes or other insects into the unit.

Some properties might be equipped with an outside misting system to help repel mosquitoes and other insects in the yard, pool, deck area. When installed, the system administers a fine mist of naturally-based, environmentally friendly liquid several times each day, which is safe for humans and pets. Times are being set depending on the season and can not be changed.

Roaches and ants

Smaller bugs, palmetto bugs, roaches and ants are common in this area. So if you find roaches or ants in or around a property, please make sure to keep doors / windows closed and keep food stored in hard containers / fridge, not just plastic wrapped.

If the bugs are dead or just about to die, this is a sign pest control is working and there is nothing we can really do about.
If you find them alive, let us know, so pest control can do an extra spray around the perimeter of the property.

Summer / Winter season: During heavy rain events (summer) / or frosty nights (winter) bugs are actively trying to enter homes through sewer and tiny crevices to seek shelter. Pest control is still working on them and there is nothing we can do.

Please note the following:
1. It is common to find bugs and ants in tropical coastal areas.
2. Dead or dying bugs mean the pest control is working and nothing further can be done.
3. Bugs may take from 1 minute to 12 hours to die after they have entered an exterminated property.

Unfortunately, bugs are common in tropical and semi-tropical climate.
For condos: Pest control is the responsibility of the condo association. We have no control when they perform the pest control. Feel free to report any issues and we will do our best to get the Condo Association address the problem asap.

We can not provide any refunds or changes due to bug sightings.
Just remember, you booked a home in Florida, not Alaska, so at least, there are no bears to worry about. 😉

Keep doors shut at all times

Florida is known for its wildlife. Especially at properties close to the water.
Just a few seconds with the unwatched patio door open, will allow a critter to enter the property. Usually they come and go, but you never know.

All homes are under regular pest control. However, even our fabulous pest control cannot prevent critters from entering a property when guest’s invite them by leaving doors open.

—> So it is our policy that guests MUST keep doors including patio door shut at all times.

If you encounter any rodent droppings or sightings inside the home, please contact us, We will send pest control.
Pest control is available M-F.

Never leave groceries accessible to critters, even inside homes

Food must be stored in fridge, cabinets or in closed containers when unattended. Especially overnight.
Never leave plastic wrapped food anywhere including the kitchen (table)!

–> If you leave food uncovered or unattended, this is pure negligence in Florida and never a reason for any refund.

PLEASE, PLEASE: Never do this! It is a rental policy violation which provides potential harm to the property.

Raccoons / Opossums / Turtles / Wildlife

Raccoons, Opossums, and turtles are wildlife in Florida and get active by night. Those critters are climbing over/under fences. As long as they are visiting the backyard and leave thereafter, there is nothing we can do. Don’t leave food outside unattended. Florida is natural and Nature has wildlife.

Properties on the water or in communities may offer fishing and / or boating (Kayaking) opportunities. It is your responsibility to make yourself aware of any regulation concerning this. Here is some basic information, however due to the complexity of regulations please educate yourself so you can enjoy the day on the water.

Fishing:

A fishing license is usually needed even when fishing from a private pier or dock or shoreline. You may purchase licenses at any www.taxcollector.com office. Some Wal-Mart stores may also offer purchase of fishing licenses.

http://myfwc.com/fishing/

You may not store greater amounts of raw fish in the property / kitchen fridge since this will result in bad odor residue and additional cleaning fees.

We do not provide any fishing equipment. You may find equipment at the property left by the owners or previous guests. However we do not service it or provide support.

Boating:

http://myfwc.com/boating/

http://www.uscgboating.org/recreational-boaters/index.php?m=rb

All equipment is left by the owner as a courtesy. Neither do we service nor guarantee any of this equipment.

Boat lifts & docks

Boat lifts are for owner usage only. Unfortunately, due to liability and damage risks no guest usage is allowed.
Boat docks may be used with guest assuming all risk involved.

Handling / storage of caught fish

• Fish (fish = fish and seafood) storage exceeding custom household amounts may not be brought to the property. Custom household amount is defined as 1 lbs of fish per person on the reservation.
• Fish may never be stored outside a container provided by you.
• Fish of any amount shall be consumed or frozen in a container provided by you within 24 hours.
• Fish shall be disemboweled where and when you catch it. Fish may not be disemboweled in the kitchen or on the property under any circumstances.
• Giblets and fish exceeding household amounts may not be handled, stored or dumped at the property including the trashcan.
• Fishing equipment including bait may not be stored in the garage, at the pool or in the house at any time. The guest shall store all fishing equipment in his car or trailer (if applicable).

—> Any violation of these rules result in immediate eviction without refund and extra cleaning fees.

• Single-family homes: You can receive regular USPS-mail and carrier deliveries at single family homes. A USPS-mailbox is at the property. No key is required.
• Condos: Condo units do require a key to get access to USPS-Mailbox. Most properties do not provide that USPS-key, so we suggest requesting a mail hold at the postal office for the time you are at the property. You may receive carrier deliveries (UPS, Fedex) at the property but you need to check with the individual carrier or HOA office for instructions.

If you expect deliveries before or after your departure we suggest making arrangements with a private mail holding / forwarding service. Previous clients reported good experience with the following providers:

1.) Bradenton

The UPS Store
7466 Cortez Rd W,
Bradenton, FL 34210
(941) 794-3241

2.) Anna Maria Island

Island Mail and more
3230 E Bay Dr, Holmes Beach, FL 34217
www.islandmailandmore.com
(941) 778-1911

Please be advised, we are unable to accept deliveries at our office. So please make adequate arrangements for your mail/deliveries.

3.) What should I do with packages / mail I find at the property / in the mailbox for someone else?
You can either leave it in the mailbox or take it inside. Packages, we kindly ask to take them inside (e.g. garage).
We are unable to forward, so it will be at the owner’s discretion what happens mail found.

All filters like AC filters, fridge filters, water filters are replaced on factory recommended replacement schedules and during regular maintenance on changeover days. If you want a filter to be replaced during your stay, it is your responsibility to do so. We cannot provide or reimburse for any intermediate filter replacements outside our regular schedule due to efficiency for our team. We do not recommend using water filters for fridges since this tend to clog. Instead we recommend using bottled water.

Garbage disposals may only be used to dispose of small and soft items, like small pieces of fruit, coffee grounds without paper filter etc. Bones and any hard or bigger items may NEVER be put into the disposal.

Disposals shall be operated from time to time in order to flush the drain and prevent bad odor. If you notice any bad odor from the kitchen drain, start cold water and let the disposal run for a few seconds.

The #1 rule of garbage disposal troubleshooting:
NEVER PUT YOUR HAND INTO A GARBAGE DISPOSER!

Issue #1:

You turn the switch on and hear NOTHING. No motor, no noise. The safety switch has tripped.

Push the reset button on the bottom or side of the disposer under the sink. If the disposal is still clogged then switch it off.

Issue #2:

You turn the switch on and hear a noise from the motor but the disposal is not turning:
Use a broom handle, wooden spoon, or something similar — NEVER YOUR HAND — and push against the blades (swivel impellers) on top of the turntable. A disposer tool is available for this but if one is not handy then a broom handle, wooden spoon or similar item will suffice. Push against the swivel impellers and try to rock them back and forth to free the turntable.

If none of these steps resolve the issue, please contact us. Do not put additional material into the disposal.

Grocery

If you need groceries delivered, we suggest Publix or Aldi as they work with Instacart and have stores at several locations in West Bradenton / Anna Maria Island:
– Publix delivery / pickup
– Aldi delivery / pickup

Please be advised, for the protection of our guests, the cleaning team will discard groceries found in unit, unless special arrangements are made. Door codes also do not work substantially prior to check-in time. So we suggest having delivereries made after your arrival.

Cleanings during your stay (additional)

Repeating / Weekly, booked before arrival: We are able to schedule repeating (weekly / bi-weekly) cleanings IN ADVANCE for your > 1+ month stay. This needs to be scheduled before your arrival. Please inquire here.

One-time, requested after arrival: For one-time, additional cleaning requests and / or after your arrival, you need to schedule directly with a local cleaning company. Our regular clean teams are unable to provide service on short notices at this point. 

Here are some examples for local cleaning companies, please inquire directly for prices and services before ordering:
– Molly Maid
– Royal Maid
– Cleaning Butlers
– Clean as a Whistle

Beach Conditions: ami.tips/beach

• Current Weather Conditions and Forecast: ami.tips/weather
• Beaches and parks in Manatee County
• Water temperature in Florida
• Most properties are equipped with beach and pool equipment, however, we do not restock things.

Parking

Parking at Condominiums is limited to 1 (one) regular non-commercial passenger car. Light trucks may be permissible but we don’t warrant them or can give further details. Commercial signage is not permitted in any case on any vehicle. Trailers / RVs are not permitted. If parking spaces are assigned to unit numbers, you may only use that parking space.

Parking passes

Some properties require a parking pass to be displayed when your car is parked. Your introductory email will give any needed information before arrival.

USPS Mail delivery

Some condos provide a key for the USPS mailbox, but this is not guaranteed. We do not have any USPS keys.
If you plan on receiving USPS mail, we recommend you do either:
a.) have mail held at the postal office.
b.) rent a private PO box nearby and forward any mail there.
c.) wait until you are here and check to see if a USPS key is available at the property.

Unfortunately, we cannot give any details about USPS mailbox key availability since we don’t have that information.

Pool, Tennis, and Amenities

Condominiums provide different amenities. All amenities are for the sole enjoyment of our renters. No outside guests are permitted at any time using these amenities. Some properties may also require you carry a pool or recreational pass when using amenities. Please obey all rules.

BBQs

Most condo communities do provide BBQs that you may use within the community. No BBQs may be used in enclosed lanais. Some communities may allow the use of private BBQs in outside areas, however, we can´t provide information on community rules, as these may change from time to time. Best is to ask at the clubhouse or office if this is permitted in the community you are staying in.

VEHICLES: 

Roadworthy gas (golf) carts and medical mobility devices are permitted on the property. Electric golf carts; motor homes; RVs; campers; trailers; skateboards; hoverboards; Segways and scooters etc. are not.

WATER:

The association is requiring to shut off the fresh water if your unit was vacant before your arrival. You will find the shut-off valves before you enter the staircase on the ground. Just move the valve back to on position. 

PARKING PASSES:

You will find 2 parking pass for Runaway Bay in the unit. Please remember to put the parking pass back in the unit before leaving. There will be a $75 replacement fee for lost parking passes that will need to be charged to your credit card if not left behind at departure.
Any excess vehicles > 2 (the number included any golf carts) must be parked offsite.

GRILLS:

Charcoal grills and picnic tables are provided at several locations around the community.

Cooking on lanais is prohibited.

OBSTRUCTIONS & AESTHETICS:

Please store bikes and beach items under the stairs. 

Wet towels and clothing etc. shall not be dried on front or rear railings. 

SMOKING:

Smoking on the grounds is ONLY permitted in the designated area on the north side of the clubhouse; an ashtray is provided.

SWIMMING POOL & DECK: 

Please be sure to read local rules posted at the pool. The pool and surrounds are for persons residing here only.

For the safety of all and as a courtesy to your fellow residents, glass of any sort, smoking, parties, active games and running are not permitted in the pool area. People have been hurt by balls (large and small) and there’s no room for rafts/tubes. So please – no balls, rafts or inner tubes at the pool. However, baby floats, exercise belts and noodles are okay!

There are no lifeguards and responsible adults account for their own safety, and safety of those who need supervision, regardless of age. 

Pool closing time is per local laws and clearly displayed.

AMMENITIES

• Bocce ball court
  • new court with a shady viewing area

• Clubhouse
  • Large and inviting for a variety of group activities, parties, and much more
  • Booking is easy
• Fitness room and sauna
  • Maintain your healthy level of fitness using this well-equipped room
  • Good selection of weights and machines

• Shuffleboard courts
  • Located next to the tennis/pickleball court
• Swimming pool
  • Heated, salt water pool is the largest on the island
  • This focal point of the community is a place to relax, chat, and sunbathe
  • Great place to watch children or grandchildren play
  • Chairs, loungers, and tables are available on a first-come, first-serve basis

• Tennis/pickleball court
  • Recently renovated in a semi-shaded location, complete with night lighting
  • Provides the opportunity to meet new friends as you test your skills
  • Booking is easy, as is finding players to join up with

FACILITIES

• Beach access
  • A dedicated and safe signal crosswalk over Gulf Drive North from Runaway Bay to the beach access walkway
  • Stroll between two beachside condominium buildings to enjoy the glorious white sands of Bradenton Beach and extending over the many beaches on the Gulf-side length of the island
• Fishing pier
  • An idyllic spot for all ages
  • Perfect for spotting and catching fish or watching the birds
  • Enjoy morning coffee or an evening beverage as you watch for dolphins
  • A wonderful place for a chat with family or friends or for just gazing across the waters

• Kayak launch
  • The views will change as you glide across Palma Sola Bay
• Mailroom
  • Accessible 24 hours a day
• Parking for Units and Guests
  • Permits must be visible in front windshield of cars at all times
  • One designated parking space per unit
  • Ample guest parking available throughout community, with permit displayed
• Picnic tables and charcoal grills
  • Enjoy a leisurely meal prepared the charcoal way
• Storage
  • Please put bikes, beach, and recreation items under the stairwells
  • Personal kayaks may be stored on the racks at the kayak launch after registering with the Operations Manager
• Trash
  • Conveniently located throughout the community
  • Please adhere to the Manatee County recycling system
  • Please refrain from dumping construction debris or other large items in the dumpsters

1.) Arrival / Key

All properties are equipped with electronic locks. You will receive the code by email in advance (7,3 and 1 day. before arrival). If not, please check your SPAM folder.

No need to stop at an office to pickup key. In fact, we do not have a staffed B&M office, everything is handled online. So a “check-in” is not required.

More info here

Arrival time: after 4pm EST

Arrival time: Your rental is ready for you AFTER 4pm EST. The door code we emailed you may not work before 4pm.

Our housekeeping crews make every effort to ensure that your rental will be ready for occupancy by 4pm; however, on extremely busy days or when maintenance is needed, your unit may not be ready by 4pm.

Unfortunately, we are unable to financially compensate delays at check-in time up to 3 hours due to maintenance / cleaning efforts. We try to arrange a delayed check-out time in this case upon request for the time of the check-in delay. You do need to make this request at least 48 hours prior to departure and we need to confirm it.
It won’t be automatic.

2.) Check-out time:  11am EST SHARP

In order to prepare the property for the next guest, we must strictly follow designated check-out times .
Guests that do not vacate the rental property by 11am will be charged a MINIMUM $100 fee + $25 per addl’ 1/2 hour.

3.) NO Early check-ins / late check-outs / how to add nights

Due to cleaning and maintenance schedule, we are unable to accommodate early check-in / late check-out requests. Our cleaning team need time to prepare for you and the next guest.

Arrival time: AFTER 4pm
Check-out time: BEFORE 11am – sharp.

If you want to arrive early (before 4pm) or depart late (after 11am) the best advice is to book another night when making the reservation. Some properties have specific arrival and departure dates, days or are just rented weekly. Adding one night later may not be available for those properties.

Please check availability for your property here before making that request. We need to confirm your request.

Your combo key won’t work before 3 to 4pm on arrival day. 

So if you arrive early, your door code is not supposed to work.  Please do not call / inquire about non-working codes when you arrive early at the property, there is nothing we can do.

4.) Service hours

Our regular service hours are M-F 10am to 4pm. If you arrive or encounter a problem outside these service hours we are trying to address immediate problems (leaks, lockouts or other immediate issues, like A/C outages) with priority. However, we do not have 24/7 service, so please plan adequately.

Here is the link to our contact form: contact form. There is no need to double report (phone and form). Please give ample time for response.

This is the fastest way to get any issues resolved. And we are here to help!

Our sales team does not have access to the reservation system, so problems reported to our sales team will not be forwarded to us.

We ask you to help us get everything ready in time for our next guest. Please make sure the door is locked before leaving. Our staff will enter the home after your departure to complete the check out – no need to meet them:

• House shall be left “broom clean.” Broom clean are at a minimum free of any excess stuff, like personal items and debris, and have been swept or vacuumed. Here is some common sense for broom clean:
• Start the first load of laundry if washer is provided in unit (does not apply if washer is outside of unit in some condo buildings)
• Dishes shall be cleaned, dried and the dishwasher be empty.
• Trash shall be bagged and placed in the outside trashcans. Trash left in unit results in additional cleaning fee.
• Toys and “stuff” (including temporary pool fence if put up) to be removed from pool area.
• Lights, ceiling fans or other electronics should be turned off.
• No crumbs on sofa or floor, empty cans, etc shall be in trash.
• Please turn the A/C to 80 degrees “COOL Mode” to save electricity.• Lock ALL doors and close the windows.
• Put keys back in the lock box (if applicable) and leave any garage door openers or remotes in the unit (if applicable, a fee will be charged if keys/openers/remotes are not returned upon departure).
• Departure time is 11 a.m. sharp, our staff will check all items before cleaning.

The cleaning fee does NOT cover:

• BBQ cleaning! If you use the BBQ: It’s solely your responsibility to clean it. DIRTY BBQ ==> EXTRA $50 FEE!!!
• Silverware, china and glasses. The dishwasher and sink should be empty when you leave. Make also sure all pots you used are clean.
• Trash in kitchen, yard, including bottles, cigarette butts, children’s toys etc.
• Any kind of dirt on walls, windows, floor, carpet, sofas and chair cushions. You are responsible for your children and guests.

If we find any such items in an unacceptable condition upon your departure an extra charge will be added to your credit card on file and / or deducted from the deposit.

We reserve properties on a “first come, first serve” basis. All our properties are bookable online, so we cannot offer the right of first refusal on rental properties. Please do not wait until departure to reserve, as many properties will be booked well in advance, especially in season. By booking early you might also avoid price increases that may occur during the year ;).

All properties are available with then current pricing online between 12 and 18 months in advance until a reservation is confirmed.

Neither the landlord nor us will be held responsible for any personal items left in a rental property. If you request us to retrieve and mail items left in the unit, you will be responsible for mailing/shipping charges plus $25.00 processing fee.

Please use our form here to request service for any forgotten / lost items:
https://www.suncoastvacation.com/lost-and-found/

We are not able to forward / hold mail addressed to the property. If you are expecting important mail / packages and such, please make sure these arrive after your arrival and before your departure. Any mail found before / after your departure will be returned “unknown” to the sender.

All items not picked up / claimed within 30 days will either be returned to sender or donated to charity at our sole discretion.

We always strive for 5-star review ***** experience for your stay. As you know, things may happen anytime and we are happy to correct issues in the fastest way possible. Please report any issues here. We also do appreciate any informal feedback during your stay so we can makes things even better.

Please be advised, we are unable to discuss any past public reviews you found online. If anything was reported to us, it will have been taken care of in the meantime.

We also reserve the right to report any attempts of feedback extortion to Government Authorities and to send to our Attorneys for prosecution for restitution and libel and slander.

Guests, who violate our T&C including these FAQs with attempts of feedback extortion, posting public negative reviews, defrauding fees, leaving a property in bad shape and / or libel and slander will be placed on our permanent no-rent list.

Bookings made directly on www.suncoastvacation.com 

All cancellations are subject to the policies below and shall be submitted in writing through the following form before the arrival date: https://www.suncoastvacation.com/cancellation/ . We are not responsible for misrouted requests.

Cancellation requests are final. Those cannot be reinstated, reversed or conditioned.

Bookings made on VRBO.com

If you made your reservation on a 3rd party website like VRBO, you must initiate a cancellation request directly in their app or website. Suncoastvacation.com cannot process direct cancellations for 3rd party bookings. Our cancellation policies apply to all bookings. All payments are final.

General cancellation policy

A.) 31 or more days prior to the commencement of rental:
100% of reservation deposit and any voluntary prepayments made are non-refundable.

B.) 30 days or less prior to the commencement of rental:
100% of the total amount is non-refundable.

Generally, all monies paid are non-refundable including fees.

While we do not sell travel insurance ourselves, we suggest purchasing 3rd party travel insurance at the time you make the reservation.

We are unable to reimburse for any cancellations, all bookings are final. Inline with travel industry standards, all reservations / tariffs marked as “non-refundable” are non-refundable regardless if a property gets re-rented.

Reservation deposit

See here: Reservation deposit

Change policy

Date changes are not permitted. No credit for unused nights or early departures.

Reservations may not be shortened or moved. If you want to change / shorten your reservation before full payment becomes due, you need to cancel and rebook. All monies already paid, will be forfeit. Monies cannot be applied for towards a new / shortened / different reservation. 

You may extend your reservation i.e. add additional night(s) if available, some properties may only allow special arrival or departure days. In this case, nights cannot be added. 

Medical issues & Personal Emergencies

No refund, standard cancellation policies apply.

While we do not sell travel insurance ourselves, we suggest purchasing 3rd party travel insurance at the time you make the reservation. We are unable to make exceptions due to personal or medical emergiencies. 

Due to contracts with owners and our privacy terms, our team is unable to consider health related exemptions to our cancellation policies. Our team may not judge on medial records.

Please contact your 3rd party travel insurance for any health related reimbursements, if you bought it at time of booking. We don’t sell travel insurance.

Change of travel plans:

No refund, standard cancellation policies apply.

No show policy

If you do not check into the property within 24 hours of your reservation commencement date, i.e. 4pm the day after reservation arrival, (usage of lockbox code, door cam or wifi login), we may cancel your reservation without refund as a no-show. We need to secure the property and you will lose your right for occupancy. No reinstatement of reservation is possible once it is cancelled.

Please inform us ASAP for any late arrivals more than 24 hours and we are happy to accommodate.

Hurricane Policy

See our Hurricane policy here.

3rd party travel insurance

Please provide any documentation you need for your travel insurance. A fee may apply.

Red tide

Red Tide is an algae bloom affecting Florida’s waters from time to time. It is a natural event, usually local and beyond our control. Regular cancelation policies apply. If a property is directly on the water (i.e. on a Canal, the Bay or directly Beach Front) and that specific property is severely affected, we may consider a case-by-case solution at our discretion. Red tide may come and go anytime, so don’t be fooled by media reports.

Here is a link to current red tide samples by FWC.

Standard Cancellation Form

Link to the cancellation form.

Hurricane Policy: 

If state or local authorities mandate an evacuation for the specific property where your rental is located, and you subsequently notify us via our phone hotline or ticket system to terminate your stay and evacuate the property, we will provide a refund for unused nights, less any incurred credit card fees. Notification must be timely, as we will only consider unused nights following your notification and departure. The reservation will remain active until we receive notification from you. Voluntary evacuations do not qualify for a refund. Refunds will be processed within 30 days post-event. Please note, during emergencies, our response to support tickets may be delayed.

For circumstances such as general States of Emergency, voluntary evacuations, canceled or delayed flights, modified travel plans (including blocked roads in other regions), or travel apprehensions, the standard cancellation policy applies. We recommend purchasing third-party travel insurance at the time of booking.

Power outages affecting the property for more than 12 hours post-weather event, and after notification to us, will qualify for a refund for the affected days, provided the property is not used during the outage. During and shortly after inclement weather events, our resources prioritize the protection of guests and properties. We request patience for a few days until the situation stabilizes before inquiring about future travel plans. Third-party travel insurance is advisable for protection against unforeseen events.

Regarding hurricane information, unless we notify you otherwise, your reservation remains unaffected. Media outlets often fail to provide a complete picture of the local situation during weather events. Your safety is our utmost concern.

In cases where a property becomes uninhabitable due to reasons such as fire, wind, flood, or removal from our rental program, we will offer a suitable replacement property. We reserve the right to cancel all or part of any future reservation. In the event of a cancellation, a full refund for unused days will be provided.